Collections Representative

Lowe's Home Centers • Houston, TX

11h • $16 - $27 • Remote

About The Position

Innovate Remotely This position is fully remote, allowing you to enjoy the flexibility of working from home while collaborating with skilled team members and contributing to groundbreaking solutions. Your Impact Lowe's Pro Supply is a wholly owned subsidiary of Lowe's Companies Inc primarily focused on serving the multi-family property management industry with maintenance, repair, and operating supplies. The business is experiencing rapid expansion and we are seeking a Credit Representative. The Credit Representative is primarily responsible for ensuring their assigned portfolio of accounts makes all necessary payments. Their duties include monitoring payable statements, contacting customers to notify them of overdue payments and document debts collected. The idea candidate will possess strong customer service skills, working knowledge of credit/collections, and strong organizational skills. What You Will Do Responsible for aging and soft collections within assigned portfolio of accounts (800-1000+ accounts) by telephone and/or email to process payments and/or initiate collections procedure, including release orders. Maintain accurate records of contacts and attempted contacts with account customer, as well as, records of any payments collected from the customers and accurate customer contact information Provide white glove customer service through answering inbound calls timely and process inquires/requests from ZenDesk ticketing system. Partner closely with Outside Sales Representatives and Pro Solutions Center Research and reconcile misapplications, overpayments, and unapplied cash, requesting refund checks, as needed Submit regular reports on the status of unpaid accounts and any repayment progress Leverage customer data (payment history, purchases, ability to pay, business strategy) to make decisions on credit limits, payment plans, etc.) Other duties, as assigned

Requirements

• High school diploma or GED
• High school diploma or equivalent or equivalent years of experience in lieu of education requirement, if applicable
• Minimum 3 years’ experience in credit and collections environment

Nice To Haves

• Bachelor’s degree
• Cforia experience

Responsibilities

• Responsible for aging and soft collections within assigned portfolio of accounts (800-1000+ accounts) by telephone and/or email to process payments and/or initiate collections procedure, including release orders.
• Maintain accurate records of contacts and attempted contacts with account customer, as well as, records of any payments collected from the customers and accurate customer contact information
• Provide white glove customer service through answering inbound calls timely and process inquires/requests from ZenDesk ticketing system.
• Partner closely with Outside Sales Representatives and Pro Solutions Center
• Research and reconcile misapplications, overpayments, and unapplied cash, requesting refund checks, as needed
• Submit regular reports on the status of unpaid accounts and any repayment progress
• Leverage customer data (payment history, purchases, ability to pay, business strategy) to make decisions on credit limits, payment plans, etc.)
• Other duties, as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees