Collections Representative

VentureTech Solutions • Ft Lauderdale, FL

4d • Onsite

About The Position

Collection Specialist is responsible for collecting payment(s) on overdue accounts in compliance with in State guidelines. As a Collections Specialist you will negotiate and set up payment plans with individuals who have outstanding balances. The Collection Specialist will make outbound telephone calls, understand each borrower's financial situation, and work with them to establish a payment solution. Must have the ability to multitask in a fast-paced environment and maintain strong attention to detail. Must be able to easily handle rejection.

Requirements

• Six months to one year customer service/collections experience.
• Competency in using computer systems
• Keyboarding proficiency and use of automated systems.
• Strong problem solving skills.
• Ability to add, subtract, multiply and divide in all units of measure.
• Ability to calculate figures and amounts such as discount and percentages.
• Ability to define customers’ issues, collect data, establish facts, and draw valid conclusions.
• The flexibility to work weekends and other varied shifts as assigned or mandatory overtime to meet departmental deadlines if needed.
• Ability to work in a standard office environment.
• Ability to use office equipment including computers, telephones, headsets, calculators, copiers, and fax machines.
• Ability to sit for long hours while using a binaural headset for long hours.
• Ability to input large amounts of data into computer software during work schedule.

Nice To Haves

• Call center experience
• Bi-lingual (English/Spanish)

Responsibilities

• Negotiating the best possible payment arrangement if the consumer cannot pay their balance in full.
• Acknowledge and appropriately greet and assist every customer in a timely manner.
• Manage telephone calls professionally, efficiently and with good communication skills.
• Maintain call quality and productivity standards.
• Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution.
• Interact professionally with other employees.
• Work effectively as a team contributor on all assignments.
• Perform other job-related duties within the job scope as requested by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed