Collections Representative

TEKsystems•Tinley Park, IL

10d•$20 - $21•Hybrid

About The Position

We’re looking for an experienced Account Specialist who thrives in a detail‑oriented environment and enjoys solving problems, building relationships, and making processes better every day. What You’ll Do Manage a portfolio of customer accounts ranging from moderately complex to highly complex, ensuring accuracy, timeliness, and excellent service. Run, analyze, and format daily reports using internal systems to track productivity and operational metrics. Build and maintain detailed account balance spreadsheets, including specialized reporting and customized parameters. Serve as a trusted liaison between customers and internal teams—finance, billing, operations, logistics—to resolve issues and ensure a seamless experience. Investigate and resolve invoice discrepancies, collaborating with billing and operations teams to determine root causes and implement corrective actions. Document every step of account activity, ensuring accurate updates in the financial system for leadership visibility and audit readiness.

Requirements

Strong email and written communication skills
Advanced Excel skills, including PivotTables and VLOOKUPs
Hands-on experience with invoicing, administration, and customer service
Background in collections and/or logistics
Experience with Oracle or similar financial systems
A proactive mindset, strong attention to detail, and the ability to manage competing priorities

Responsibilities

Manage a portfolio of customer accounts ranging from moderately complex to highly complex, ensuring accuracy, timeliness, and excellent service.
Run, analyze, and format daily reports using internal systems to track productivity and operational metrics.
Build and maintain detailed account balance spreadsheets, including specialized reporting and customized parameters.
Serve as a trusted liaison between customers and internal teams—finance, billing, operations, logistics—to resolve issues and ensure a seamless experience.
Investigate and resolve invoice discrepancies, collaborating with billing and operations teams to determine root causes and implement corrective actions.
Document every step of account activity, ensuring accurate updates in the financial system for leadership visibility and audit readiness.