Collections Representative

Foundever•Fayetteville, NC

1d•Onsite

About The Position

Collections Representative Start a stable career supporting military service members and their families while earning $18 per hour plus bonus opportunities . Join Foundever, where every interaction is an opportunity to make a difference. This position is fully onsite . Candidates must live within 50 miles of the Foundever Fayetteville site: 921 Strickland Bridge Rd, Fayetteville, NC 28304. Job Overview Support one of the largest financial providers serving U.S. military members and their families . In this role, you will handle inbound and outbound calls to help customers resolve past-due accounts and find practical repayment solutions. This position combines customer service, negotiation, and problem solving in a fast-paced environment while maintaining compliance with banking and privacy regulations. At Foundever, this work has purpose. Our teams help military families move toward financial stability while delivering respectful, solution-focused service. We believe in building long-term careers , offering paid training, supportive leadership, and opportunities to grow within the company.

Requirements

Must be at least 18 years old.
High School Diploma or GED required.
Preferred four or more months of collections or customer service experience.
Open availability during hours of operation.
This position is fully onsite.
Candidates must live within 50 miles of the Foundever Fayetteville site: 921 Strickland Bridge Rd, Fayetteville, NC 28304.
Communication and active listening
Negotiation and persuasion
Problem solving and conflict resolution
Patience and professionalism
Attention to detail
Resilience in a performance-driven environment
Ability to navigate multiple systems and tools

Responsibilities

handle inbound and outbound calls to help customers resolve past-due accounts
find practical repayment solutions
maintaining compliance with banking and privacy regulations

Benefits

Competitive Pay: Start at $17/hour during training and increase to $18/hour once training is completed.
Bonus Opportunities: Performance-based bonuses that allow you to increase your earnings.
Stable Full-Time Schedule: Reliable hours with a global company supporting more than 150,000 associates worldwide.
Paid Training: 100% free professional training to set you up for success.
Career Growth: 84% of managers are promoted from within.
Benefits: Medical, Dental, Vision, and Wellness benefits available.
Retirement: 401(k) with company matching.
Paid Time Off: Generous PTO to recharge and maintain balance.
Employee Support: Access to our Employee Assistance Program.
Referral Bonuses: Earn money for referring friends.
Employee Discounts: Savings on a variety of products and services.
Supportive Culture: Work with leaders and teammates committed to helping you succeed.