Collections Representative

MCI Careers•Midway, GA

122d

About The Position

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re seeking a skilled Collections Representative to join our team and take ownership of resolving overdue accounts while delivering exceptional customer service. If you’re a confident communicator with a knack for negotiation and a commitment to compliance, this is your opportunity to make a meaningful impact. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Requirements

Must be 18 years or older
High school diploma or equivalent required
Excellent written and verbal communication skills
Typing speed of 20+ WPM
Basic proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
Familiarity with Windows OS
Reliable and punctual with strong attendance record
Strong problem-solving, conflict resolution, and negotiation skills
Customer service-oriented: empathetic, responsive, patient, and conscientious
Ability to multi-task, self-manage, and stay focused in a dynamic environment
Team player with a strong customer-first mindset
Comfortable working in a fast-paced, evolving environment
Excellent interpersonal skills and ability to build rapport with customers and colleagues

Responsibilities

Outbound Collections: Initiate calls to customers with past-due accounts to discuss balances and payment options.
Payment Negotiation: Develop and negotiate repayment plans and settlements tailored to customer circumstances.
Customer Support: Offer empathetic solutions to customers facing financial hardship to help them maintain account standing.
Account Review: Analyze account histories to identify overdue payments and determine appropriate collection strategies.
Documentation: Accurately record all customer interactions, payment arrangements, and account updates in the system.
Education & Guidance: Inform customers about payment options, account status, and potential consequences of non-payment.
Compliance: Adhere to all company policies, procedures, and regulatory requirements, including debt collection laws.
Collaboration: Communicate effectively with customers, team members, and management; escalate unresolved issues as needed.
Performance Goals: Meet or exceed individual and team collection targets while maintaining high service standards.
Continuous Learning: Participate in training programs to enhance collection techniques and stay current on industry regulations and company updates.

Benefits

Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance.
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.