Collections Representative

Newrez LLC•Houston, TX

About The Position

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation. Summary: A Commercial Loan Consultant is a seasoned collector who is responsible for all collections and loss mitigation work outs on new and existing portfolios in order to maximize recovery and disposition loans to the appropriate work out strategy.

Requirements

Experience in collections required
Familiarity with maneuvering around the Internet through various skip tracing sites
Familiarity with loan terminology, rights, and processes
Excellent work ethic, high productivity, and attention to detail
Superior verbal communication and negotiation skills
Flexibility to work weekends required
Must take the writing assessment provided
Ability to multitask is required
Superior typing and computer skills required

Nice To Haves

High school graduate, college degree preferred but not required

Responsibilities

Receive and review loan information
Contact borrowers in order to cure delinquency, setup payment arrangements and/or settle accounts through the use of manual calls, an automated dialer, and by utilizing the LM worklist.
Identify and recommend optimal workout strategies based on individual borrower circumstances
Identify and recommend assistance strategies as necessary
Increase frequency of borrower contact based on days since last payment
Collect documents and information related to rehab progress, and maintenance improvement requests
Collect documents needed for Loss mitigation options.
Work Loss Mitigation processes as a SPOC to assist with getting borrowers to the correct workout based on client direction and individual borrower circumstances.
Work the shared Commercial team email boxes for Loan servicing, general inquiries, and payoff requests.
Work the Commercial team Voicemail for return calls.

Benefits

Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave
Pet insurance
Adoption Assistance
Tuition reimbursement
Employee Loan Program
The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
Newrez NOW: Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions