Collections Representative

Allina Health

3d • $22 - $30

About The Position

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career. This position is responsible for initiating calls with patients to collect payments and settle accounts. Follows-up on accounts, receives and processes payments, updates incomplete and missing account information. Collaborates with patients to create payment arrangements and counsels patients on financial assistance programs.

Requirements

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
• 2 to 5 years of experience in a call center, medical, insurance, or collections or

Nice To Haves

• High school diploma or GED
• Associate's or Vocational degree in business, healthcare, or related field
• 2 to 5 years of experience in Revenue Cycle Management

Responsibilities

• Coordinates payment resolution on unpaid accounts.
• Contacts patients to discuss and resolve outstanding balances.
• Obtains and processes payments.
• Collaborates with patients to create payment arrangements.
• Counsels patients on financial assistance programs.
• Verifies payments and adjustments have been received and posted.
• Maintains and supports customer accounts and inquiries.
• Receives and resolves calls from patients, insurance companies, attorneys, and departments.
• Ensures correct billing by addressing accounts with incomplete or missing information.
• Other duties as assigned.

Benefits

• Medical/Dental
• PTO/Time Away
• Retirement Savings Plans
• Life Insurance
• Short-term/Long-term Disability
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees