Collections Representative

Lowe's Companies, Inc. • Mooresville, NC

41d

About The Position

The Credit Collections Representative is responsible for managing a portfolio of trade credit accounts to ensure timely and accurate payment of balances. This role plays a key part in maintaining the financial health of the trade credit program by proactively monitoring account activity, resolving payment issues, and building strong customer relationships that support on-time payments and reduce credit risk.

Requirements

• High school diploma or equivalent
• Minimum 3 years’ experience in credit and collections environment

Nice To Haves

• Bachelor's Degree
• Cforia experience

Responsibilities

• Be responsible for aging and soft collections within assigned portfolio of accounts (800-1000+ accounts) by telephone and/or email to process payments and/or initiate collections procedure, including release orders.
• Maintain accurate records of contacts and attempted contacts with account customer, as well as, records of any payments collected from the customers and accurate customer contact information
• Provide white glove customer service through answering inbound calls timely and process inquires/requests from ZenDesk ticketing system.
• Partner closely with Outside Sales Representatives and Pro Solutions Center
• Research and reconcile misapplications, overpayments, and unapplied cash, requesting refund checks, as needed
• Submit regular reports on the status of unpaid accounts and any repayment progress
• Leverage customer data (payment history, purchases, ability to pay, business strategy) to make decisions on credit limits, payment plans, etc.)
• Other duties, as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees