Collections Representative I
About The Position
Canon Financial Services, Inc. (CFS) is currently located in Mount Laurel, NJ and will be relocating to Burlington, NJ during the summer of 2026. We are seeking a Collections Representative I (Representative, Collections I) to join our team. In this role, you will be responsible for managing past-due accounts, including customers with balances aged 1–30 days as well as accounts exceeding 31 days delinquency. This position is full time and offers a hybrid work schedule requiring you to be in the office Tuesday and Wednesday and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.
Requirements
- Experience Preferred: 1 year of Collections/Customer Service experience
- High school diploma or equivalent is required; additional vocational training or coursework in a related field is a plus
- Strong verbal and written communication skills
- Intermediate knowledge level of Microsoft Office products
- Requires individuals to work successfully within a team environment and inter-departmentally to ensure service levels, group and individual metrics are met
- Proven analytical problem solving skills and basic math skills required
- Ability to multitask and excel in a fast paced environment
- Strong ability to prioritize, with excellent time management skills
- Successful utilization of systems: SalesForce, Unified Desktop, Leasewave
Responsibilities
- Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments
- Responsible for monitoring and maintaining assigned accounts
- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos
- Build and maintain working relationships with Customers, Dealers, other Canon entities, and associates
- Follows through on all issues timely and accurately to resolution and ensure escalation when necessary for cases
- Resolve customer delinquency to ensure resolution prior to 90 days
- Accountable for reducing delinquency for assigned accounts
- Resolves disputes such as insurance, asset usage, sales tax, equipment disputes, property tax, monetary adjustments etc. in a timely fashion
- Has skip tracing/account reconciliation knowledge
- Update core systems with case management while updating and maintaining both the contact and virtual account database
- Responsible to provide professional, courteous, responsive and accurate service to our customers that is in harmony with the Canon Brand image
- Effective and efficient handling of customer transactions while maintaining customer focus, collaborating and communicating in real time
- Ability to make sound, factual based timely decisions to provide an extraordinary service experience with customers
- Successfully completes other projects as assigned by management
- Ability to manage customers with multiple schedules
Benefits
- Canon Financial Services offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
