Collections Representative I
About The Position
Are you ready to take your career to the next level? Join us at TriVerity (a Velera Company)! The Opportunity: The Collections Representative I utilizes various collection strategies and methodologies to contact consumers to negotiate payment in full or payment arrangements on debt. The Collection Representative II manages a complete portfolio of charged off accounts, maintains effective negotiation skills, utilizes skip tracing techniques and remains compliant with all regulatory and company requirements and policies. Day in the Life: Reviews accounts in assigned queue to determine next course of action required to resolve the delinquent account. Utilize various skip tracing techniques and collection strategies to locate right parties Negotiate payment terms and methods, often requiring probing questions of the consumer in order to better understand potential objections to payment. Follow up on specific accounts which meets department criteria to ensure all work has been completed on said accounts Establish and maintain payment arrangements consistent with our established guidelines. Dorm, close, and make recommendations on accounts in accordance with our established guidelines. Make second voice calls as necessary to assist other collectors. Participate actively in monthly continuous improvement training sessions, to assure that appropriate collections calling techniques are developed to respond to new and difficult calling situations. Maintain thorough knowledge of FDCPA Document accounts accurately and quickly Perform all other duties as assigned.
Requirements
- Minimum (1) year collections or sales experience preferred
- Education: High school education or GED equivalent
Responsibilities
- Reviews accounts in assigned queue to determine next course of action required to resolve the delinquent account.
- Utilize various skip tracing techniques and collection strategies to locate right parties
- Negotiate payment terms and methods, often requiring probing questions of the consumer in order to better understand potential objections to payment.
- Follow up on specific accounts which meets department criteria to ensure all work has been completed on said accounts
- Establish and maintain payment arrangements consistent with our established guidelines.
- Dorm, close, and make recommendations on accounts in accordance with our established guidelines.
- Make second voice calls as necessary to assist other collectors.
- Participate actively in monthly continuous improvement training sessions, to assure that appropriate collections calling techniques are developed to respond to new and difficult calling situations.
- Maintain thorough knowledge of FDCPA
- Document accounts accurately and quickly
- Perform all other duties as assigned.
Benefits
- Great Work/Life Benefits!
- Competitive wages
- Medical with telemedicine
- Dental and Vision
- Basic and Optional Life Insurance
- Paid Time Off (PTO)
- Maternity, Parental, Family Care
- Community Volunteer Time Off
- 12 Paid Holidays
- Company Paid Disability Insurance
- 401k (with employer match)
- Health Savings Accounts (HSA) with company provided contributions
- Flexible Spending Accounts (FSA)
- Supplemental Insurance
- Mental Health and Well-being: Employee Assistance Program (EAP)
- Tuition Reimbursement
- Wellness program
- Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
