COLLECTIONS REP

Owens & Minor

1d • Remote

About The Position

Accendra Health aims to simplify healthcare by delivering care beyond traditional settings, making essential products and services accessible throughout life. Teammates are crucial in providing personalized, long-term care to patients. With expertise in promoting health outside hospitals and a nationwide presence through Apria and Byram Healthcare brands, Accendra Health focuses on delivering more than just essentials. The Collections Representative is responsible for following up with insurance companies to resolve unpaid claims. This is a remote position with an anticipated salary range of $15.94 - $17.04 hourly, which may vary based on job-related factors.

Requirements

• High school diploma is required.
• One year of related experience is required.
• Business Acumen
• Problem Solving/Analysis
• Communication Proficiency
• Personal Effectiveness/Credibility
• Basic skills in Word and Excel
• English (reading, writing, verbal).
• Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.

Responsibilities

• Researches any overdue account balance that is fully or partially unpaid and follows up by mail and/or phone to insurance carriers or customers on delinquent payments.
• Reviews unpaid and underpaid claims.
• Resubmits or appeals as necessary.
• Verifies payment information adjustments to supervisor.
• Coordinates collection activities for delinquent accounts by preparing information for external collection agencies or attorneys.
• Complies with the Fair Debt Collector Practices Act (FDCPA).
• Responds to customer inquiries regarding account status.
• Researches customer’s accounts thoroughly and documents appropriately.
• Resolves discrepancies and prepares adjustments and refunds as necessary.
• Ensures that all information regarding collection activity of account is entered accurately into the billing system.
• Brings recurring issues to the attention of the department supervisor.
• Initiates payments and resubmits bills as necessary.
• Pursues patient for payment obligations when insurance defaults as permitted by law or contractual relationships.
• Report to work punctually at assigned starting time, and have reliable, consistent attendance
• Performs other duties as required.

Benefits

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees