Collections Processing Associate - Andrew Heiskell Library Circulation

The New York Public Library•New York, NY

8d•Onsite

About The Position

The New York Public Library (NYPL) has been an essential provider of free books, information, ideas, and education for all New Yorkers for more than 100 years. NYPL’s neighborhood libraries in the Bronx, Manhattan, and Staten Island—many of which date to Andrew Carnegie’s visionary philanthropy at the turn of the 20th century—are being transformed into true centers of educational innovation and service, and vital community hubs that provide far more than just free books and materials. The Library is seeking an Collections Processing Associate to provide quality customer service to our Library users. This position will be scheduled for 35 hours per week during public service hours.

Requirements

High School diploma or its equivalent
Successfully demonstrated public service experience with the ability to work well with a diverse patronage
Strong interpersonal, oral, and written communication skills
Successfully demonstrated ability to work as part of a team
Attention to detail
Strong organization and planning skills, including the ability to perform multiple projects or tasks simultaneously
Strong computer and other related technology skills, including MS Word, Excel, Google applications, PCs

Nice To Haves

Proficiency with KLAS and Sierra preferred
Demonstrated knowledge of computer services including on-line searching and Library resources preferred
Experience serving patrons with disabilities preferred
Experience with supervising volunteers and/or student workers preferred

Responsibilities

Works as part of a team to provide public service at the circulation desk
Assists with reserves, inventory, circulation, shelf space management, and other related duties
Rotates on closing and money duties and being in charge of the department in supervisor's absence
Prepares print and non-print library materials for circulation, involving some data entry at a PC
Processes patron applications, including data entry, filing, and related tasks
Inspects and sorts print and non-print materials and machines
Assists with creating and carrying out improvements to staff procedures and user experience of the Library
Has primary responsibility for maintaining the flow of Machines, including returns, daily cards, coordinating repairs, battery checking and replacement, and inventory, and with training colleagues in these processes
Along with the other Associates, trains and makes schedules for CPA’s and assists with training Pages and volunteers and with managing CPA projects as needed
Performs related duties as required