Collections Officer

Vibrant Credit Union • Moline, IL

41d • Onsite

About The Position

Position Overview: The Collection Officer is responsible for recovering money owed to Vibrant for delinquent loan, visa, and deposit accounts to minimize financial losses caused by delinquent accounts.

Requirements

• High school diploma or GED required
• Six months’ of financial and service experience preferred
• Working knowledge of state and federal regulations (CFPB) that govern collection practices
• Working knowledge of general banking policies and procedures
• Working knowledge of collateral protection insurance (CPI)

Responsibilities

• Communicate with members to resolve delinquency on accounts via phone, email, or letter
• Conduct a professional but direct conversation with members that assists in resolving delinquency on accounts
• Perform successful account maintenance by gaining member contact, resolving delinquency, and restoring member account access
• Maintain availability for front-line questions while promptly addressing concerns and prioritizing tasks
• Leverage skip-tracing tools and techniques to locate and make contact with delinquent members
• Use collection software/system and accurately document accounts in a clear, concise manner
• Provide recommendations for effective charge-off and repossession using supporting evidence
• Achieve daily, weekly, and monthly performance benchmarks for the role

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED