Collections Manager

NuCO2

56d

About The Position

The Manager of Cash Applications and Collections will lead NuCO2’s nationwide collections strategy across a high-volume customer base (~150,000 accounts). This role ensures timely cash conversion, minimizes bad debt, and delivers a positive customer experience through scalable processes, advanced analytics, and technology enablement. The position requires strong leadership, deep knowledge of collections best practices, and expertise in ERP and BI tools.

Requirements

Bachelor’s degree in finance, Accounting, Business, or related field; MBA preferred.
8+ years in credit & collections, with 5+ years in leadership roles.
Experience managing high-volume accounts (50k+ customers) in a distribution or service environment.
Proficiency in JDE (or any other similar ERP) and BI tools (preference for Power BI).
Strong understanding of compliance requirements (SOX, PCI DSS, TCPA).
Advanced analytical skills and ability to leverage data for decision-making.
Excellent leadership, communication, and change management skills.

Responsibilities

Develop and execute a collections strategy aligned with NuCO2’s business objectives.
Implement risk-based segmentation and workflow automation for efficiency and scalability.
Establish policies for payment terms, escalation tiers, and agency/legal referrals.
Oversee day-to-day collections operations, including cash application.
Perform timely and accurate cash account reconciliations during month-end close, ensuring all transactions are properly recorded, discrepancies are resolved, and financial statements reflect accurate cash positions.
Drive collector productivity through optimized queues, KPIs, and coaching.
Ensure compliance with SOX, PCI DSS, TCPA, and applicable state/federal regulations.
Adheres to and enforces the organization’s policies, procedures, and Federal/State applicable laws.
Responsible for all communication with the outside collection agencies.
Oversee collections strategies for customers in bankruptcy, ensuring compliance with federal and state regulations and optimizing recovery through legal channels.
Partner with legal counsel to manage proof of claim filings, monitor bankruptcy cases, and negotiate settlements.
Build and maintain dashboards for DSO, and other key metrics, aging analysis, and recovery metrics using Business Intelligent tools.
Forecast collections and bad debt allowances.
Use data insights to refine segmentation and prioritize accounts.
Own and optimize the collections tech stack, including JDE (JD Edwards) ERP and AR automation tools.
Partner with IT to enhance workflow automation, data integrity, and system integrations.
Work closely with Sales, Customer Service, and Accounting to resolve disputes and improve customer experience.
Align collections messaging with NuCO2’s service standards.