Collections & Leasing Specialist

YMP Real Estate Management LLC•Miami Gardens, FL

About The Position

The Collections & Leasing Specialist is a dual function role responsible for supporting occupancy, revenue integrity, and regulatory compliance for income restricted multi family communities. This position manages rent collections and delinquency resolution while also performing leasing activities including applicant intake, eligibility qualification, and lease execution. The role serves as a primary point of contact across the resident lifecycle from applicant screening through move out balancing financial accountability, affordable housing compliance, and a high standard of resident service.

Requirements

Education in Accounting, Finance, Business Administration, or a related field
Minimum of 2+ years of experience in affordable housing, leasing, collections, or property management
Working knowledge of income qualified housing requirements
Strong customer service, negotiation, and communication skills
Proficiency in Microsoft Office (Outlook, Word, Excel, Teams, etc.)
Ability to manage multiple priorities while maintaining detailed, accurate records

Nice To Haves

Experience with LIHTC, HUD, or other regulated affordable housing programs
Knowledge of landlord tenant and eviction laws
Experience with property management software (Yardi, RealPage, AppFolio, MRI)
Bilingual (Spanish/English)

Responsibilities

Manage rent collections and accounts receivable for affordable housing communities
Analyze delinquent resident accounts and prepare reports identifying high risk balances
Monitor aging reports and collection activity and coordinate next steps with property leadership
Reconcile resident ledgers and transactions to ensure accurate account balances
Process rent credits, adjustments, and corrections in accordance with company policy and program guidelines
Research and assess late fees, charges, and account discrepancies
Negotiate and document payment arrangements with residents within company and program requirements
Maintain complete and accurate documentation of all collection activity in the property management system
Conduct leasing activities for affordable and mixed income communities, including tours (in person and virtual)
Respond to prospect inquiries and follow up to drive application completion
Collect, review, and verify applicant documentation related to income, assets, and household composition
Qualify applicants in accordance with LIHTC, HUD, and other applicable affordable housing program requirements
Maintain and manage waitlists in compliance with regulatory standards
Prepare, execute, and explain lease agreements and addenda accurately and clearly
Coordinate move ins, unit assignments, and file completion
Support lease renewals, transfers, and annual or interim recertifications as needed
Serve as a primary point of contact for residents and applicants regarding leasing, rent, and program questions
Clearly explain rent calculations, program rules, and payment expectations in an empathetic and professional manner
Resolve resident billing or leasing concerns in a timely, respectful manner
Protect the confidentiality of resident personal and financial information at all times
Ensure all leasing and collection activities comply with Fair Housing, LIHTC, HUD, and local landlord tenant regulations
Identify accounts or tenancy issues requiring escalation, notices, or legal referral
Coordinate with property management, compliance teams, and legal counsel as necessary
Maintain organized, audit ready resident and applicant files
Assist during agency audits, file reviews, and compliance reporting
Prepare and distribute regular reports related to collections, leasing activity, and delinquency
Identify trends affecting occupancy or rent payments and communicate findings to leadership
Assist with the development and improvement of leasing and collections procedures
Communicate pertinent information to property management, finance, and senior leadership