Collections Coordinator I
About The Position
The Administrative Coordinator I coordinates administrative duties in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. Responsible for handling customer service, including all inbound and outbound phone calls, emails, messages, and/or chats. Coordinate and manage daily intake and referral processes to ensure positive business growth and development. Process client and attendant enrollment paperwork. Coordinate authorization processes and meet general customer service objectives to ensure positive business growth and development. Handle specialized tasks and/or projects as assigned. Responsible to behave in a manner that will promote cohesiveness to the office environment, as well as support day-to-day operations, and client advocacy.
Requirements
- High School Diploma or GED preferred
- Previous office experience preferred
- Combination of education and experience
- Be able to successfully pass a background screening
- Employees must provide their own reliable internet if working a remote/hybrid position
Responsibilities
- Provide excellent customer service to internal and external clients.
- Handle inbound/outbound phone calls, providing accurate answers to queries and concerns.
- De-escalate situations involving dissatisfied customers, offering assistance and support.
- Provide administrative and clerical support including mailing, scanning, faxing, and data entry tasks.
- Process forms and documents in relevant systems
- Support accounts receivable efforts by auditing service authorizations for accuracy and facilitating corrections from MCO representatives.
- Communicate effectively.
- Comply with applicable legal requirements, standards, and policies, and procedures.
- Maintain the necessary skills and knowledge to coordinate workflow.
- Exhibit an intermediate level of computer efficiency.
- Demonstrate effective problem-solving and decision-making skills.
- Participate in professional development and training activities.
- Bi-lingual preferred in various locations
- Other duties as assigned
Benefits
- Medical, Dental, and Vision Insurance
- Vacation accrued at 3.07 hours per pay period to use when accrued
- Two Paid Floating Holidays
- Nine Paid Federal Holidays
- Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
- Instant Earnings Option
- 401(k) Retirement plan & company match
- Company-Paid Life Insurance
- Supplemental Life, Accident, Critical Illness, and Hospital benefits
- Short and Long-Term Disability
- Paid Parental Leave
- Flexible Spending Account
- Employee Assistance Program
- Pet Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
