Collections Clerk
About The Position
Responsible for managing overdue accounts and ensuring timely collection of outstanding invoices; communicates with customers to resolve billing issues, maintains accurate records, and supports the accounts receivable team in maintaining cash flow and minimizing delinquencies. Century Fire Protection is one of the largest and most successful full-service fire protection companies based in the Southeast and we are still growing! There are a wide range of positions and countless opportunities for career growth. Each employee is empowered to do their job and serve our clients. There is no better place to work in the industry! We are experts in design, fabrication, installation, and maintenance of all types of fire protection systems in virtually all commercial markets for each stage of a buildings life cycle. Headquartered in Duluth, GA, Century Fire has more than 20 offices across seven states including Alabama, Florida, Georgia, Kansas, North Carolina, South Carolina, Tennessee, Texas, and Virginia. We believe our people are our biggest asset and as such, we offer comprehensive benefits, education, and training to ensure employees succeed and grow.
Requirements
- High school diploma or equivalent required; associate’s degree preferred
- 1–3 years of experience in accounts receivable, collections, or customer service.
- Proficiency with Microsoft Office, especially Excel
- Experience Dynamics 365 preferred
Responsibilities
- Monitor accounts receivable aging reports to identify overdue invoices.
- Contact customers via phone, email, or mail to collect outstanding balances and resolve billing discrepancies.
- Research and resolve customer billing issues, coordinating with project managers, service coordinators, or the billing department as needed.
- Document collection activities, payment agreements, and follow-ups in the company system.
- Process payments received, post to appropriate accounts, and reconcile discrepancies.
- Escalate delinquent accounts to management when necessary.
- Assist in implementing process improvements to enhance collection efficiency and reduce outstanding balances.
Benefits
- Medical
- Dental
- Vision
- Flexible Spending Accounts
- Voluntary Life Insurance
- Short-term & Long-term Disability
- Paid Time Off
- Paid Holidays
- 401(K) with Company Match
- Employee Assistance Program
- Employee Relief Fund
- Supplemental Insurance including Critical Illness, Hospitalization & Accident
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
