Clerk I - Collections - 2

Brazos County Career Site

About The Position

General Summary: To ensure collection court costs, fines and attorney fees, as ordered by the courts. To work closely with all personal within the judicial system to facilitate the timely collection of such fees, maintain accurate record keeping in accordance with applicable departmental procedures, regulations, laws and statutes. Essential Duties: Implement departmental policies and procedures Duties include serving the public performing clerical and filing techniques in accordance with the laws and departmental policies and procedures Regular and punctual attendance is required Process all payments for fees received by the Collections Department, Balance the intake of all monies for Justice of the Peace, County and District Courts, Front counter position to greet, help with payments and setting up in collections, Ensure defendants complete the application in its entirety, Interview defendants and establish payment agreements, Perform follow up and monitor defendants currently on payment plans, Initiate due diligence on past due accounts, Process postcards and last chance letters required by the Office of Court Administration and perform past due telephone calls, Update department database-input fees assessed by the courts, initiate no show letters, update contact information every time contact is made on account, process adjustments to financial system to reflect required adjustments and update address and phone information as needed, Perform daily cash reconciliation and balance personal drawers every day, Ensure and evaluate all applications for the Justice of the Peace courts of Brazos County, Friendly, courteous communication, either in person or by telephone, to the public, the courts and all others in all matters. Checks with the Director or Assistant Director when a problem may arise to help make the right decision for the defendant. Assist other employees, as needed or requested, with answering incoming telephone calls, answering questions and or directing to proper personal according to the office procedures, Assist the public and other employees, as needed or requested, with records research and making copies, Perform all other duties assigned which fall within the general scope and ability level of the job, Perform duties in Court to testify on behalf of collections payment plans. Monitor community service hours performed by the defendants in lieu of payments when so ordered by the Judge. Process and input all traffic appeals for the County Clerk’s office in collecting the court cost, special expenses and fines, Perform all duties with the new computer system for Collections. Other Duties as assigned.

Requirements

High school diploma or its equivalent
Excellent knowledge of business English, office practices and procedures, departmental rules and regulations and basic computer information
Ability to understand and carry out oral and written instructions
Ability to maintain established records and files
Ability to manage multiple priorities
Ability to work with the public well and deal effectively with their questions or problems and maintain composure with difficult people
Ability to establish and maintain effective working relationships with coworkers and employees and officials in other departments
Ability to work as a team player
Ability to communicate effectively orally and in writing
Accurate typing skills

Nice To Haves

Courses in computer and typing preferred
2 plus previous public and office experience
2 plus years of collection experience
Microsoft Word, Cash Handling and balancing all money being collected

Responsibilities

Implement departmental policies and procedures
Duties include serving the public performing clerical and filing techniques in accordance with the laws and departmental policies and procedures
Regular and punctual attendance is required
Process all payments for fees received by the Collections Department
Balance the intake of all monies for Justice of the Peace, County and District Courts
Front counter position to greet, help with payments and setting up in collections
Ensure defendants complete the application in its entirety
Interview defendants and establish payment agreements
Perform follow up and monitor defendants currently on payment plans
Initiate due diligence on past due accounts
Process postcards and last chance letters required by the Office of Court Administration and perform past due telephone calls
Update department database-input fees assessed by the courts, initiate no show letters, update contact information every time contact is made on account, process adjustments to financial system to reflect required adjustments and update address and phone information as needed
Perform daily cash reconciliation and balance personal drawers every day
Ensure and evaluate all applications for the Justice of the Peace courts of Brazos County
Friendly, courteous communication, either in person or by telephone, to the public, the courts and all others in all matters.
Checks with the Director or Assistant Director when a problem may arise to help make the right decision for the defendant.
Assist other employees, as needed or requested, with answering incoming telephone calls, answering questions and or directing to proper personal according to the office procedures
Assist the public and other employees, as needed or requested, with records research and making copies
Perform all other duties assigned which fall within the general scope and ability level of the job
Perform duties in Court to testify on behalf of collections payment plans.
Monitor community service hours performed by the defendants in lieu of payments when so ordered by the Judge.
Process and input all traffic appeals for the County Clerk’s office in collecting the court cost, special expenses and fines
Perform all duties with the new computer system for Collections.