Collections Associate I

Sunbit • Las Vegas, NV

20d • $19 - $24 • Onsite

About The Position

The team at Sunbit is looking for a self-motivated and ambitious Collections Associate I for our Las Vegas, Nevada office. Your primary responsibility will be to contact our valued customers with overdue accounts and work together to find a resolution. Additional key duties include monitoring accounts to identify outstanding debts and collecting the overdue amount or negotiating a payment plan to collect payments in installments. This will be an hourly position that requires schedule flexibility with possible nights and/or weekends. Please Note: This position is in a Call Center, in office (non-remote) environment

Requirements

• 2+ Years Collections experience
• Prior Call Center experience (both B2B and B2C experience is a plus)
• Good listening skills
• Strong communication and negotiation skills
• Patience and stress management
• Problem-solving and critical thinking skills
• Friendly and helpful phone demeanor
• Basic technical troubleshooting skills
• Strong typing and computer skills
• This role requires the ability to access Sunbit systems from a mobile device using biometric authentication (e.g., FaceID or fingerprint).

Responsibilities

• Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect the payment in installments
• Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer
• Submit regular reports on the status of unpaid accounts and any repayment progress
• Comply with all federal and state rules and regulations governing collections

Benefits

• Competitive pay and stock options
• 12 days of PTO your first year with increases thereafter + Holiday Pay
• Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
• Newly added HSA and Pet Insurance
• 401K Plan with Matching
• Casual Dress
• Other fun team events and Spirit Days
• Open door policy / Open office floor plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees