Collections Specialist I

Arizona Financial Credit Union • Phoenix, AZ

6d • Hybrid

About The Position

The position is responsible for providing administrative and operational support to the Risk Management Department for collections of loans and prevention of losses.

Requirements

• High School diploma or general education degree (GED).
• Knowledge of computers and the ability to type 25 words per minute.
• Ability to read, write, speak, and use proper grammar in English.
• Ability, work a collections queue and work with other financial institutions.
• Ability to write business correspondence.
• Ability to speak effectively to internal customers and vendors.
• Ability to communicate verbally both in person and on the telephone.
• Ability to define problems.
• Ability to add, subtract, multiply and divide using whole numbers, common fractions, and decimals.
• None.

Nice To Haves

• One (1) year experience in a financial institution, customer service, Teleservices, or any related field.

Responsibilities

• Handles constructive conversations with members in efforts to assist them in bringing their loans and shares current with effective payment plans.
• Focuses on delinquent loans and shares in early and mid-stage delinquency and various special status accounts.
• Provides members with various options to resolve delinquency.
• Meets performance standards created to protect the credit union from financial losses.
• Completes cross-training as needed for job functions within the Risk Division.
• Acts in accordance with the credit union's values.
• Performs other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED