Collections Associate

C&S Family of Companies•Keene, NH

33d•$20 - $22•Hybrid

About The Position

Position Overview Job Description Location: On-site (potential hybrid) in Keene, NH Compensation: $20-22 + Research and resolve non or short payment, including: Partner with customers ongoing and consult with them promptly as issues arise. Research invoices and proof of delivery documentation Retrieve invoices and proof of delivery documentation from the company's databases for all instances of short or non-payment as necessary. Work with cash application team to ensure correct application. Consult with contract compliance team to validate contract terms and expected adjustments. Work with sales team on any issues requiring joint communication with customer. Review and gain approval for resolution with supervisor as necessary per threshold guidelines Process approved adjustments as required + Adhere to credit hold restrictions to minimize bad debt exposure + Regularly communicate accounts status and recommended actions to supervisor and escalate any collection issues promptly + Prepare recurring and ad hoc collections by customer reporting and analysis as required, including DSO/past due performance Assist in designing format of analysis + Research payment and deduction history to identify high risk accounts, contact customers to avoid recurrence of issues + In case of non-resolution of short/non-payment provide documentation and information to Legal department at direction of manager + Document all collections procedures + Travel Required:No Environment + Office : Office Temperature (65F to 75F) Skills + Specialized Knowledge : + Special Skills : Demonstrated proficiency in Excel; experience with financial systems and software (e.g. AR/AP/GL package) preferred

Requirements

Minimum of 2 years of applicable experience
High School Diploma - General Studies
Demonstrated proficiency in Excel

Nice To Haves

Experience with financial systems and software (e.g. AR/AP/GL package) preferred

Responsibilities

Research and resolve non or short payment, including: Partner with customers ongoing and consult with them promptly as issues arise.
Research invoices and proof of delivery documentation Retrieve invoices and proof of delivery documentation from the company's databases for all instances of short or non-payment as necessary.
Work with cash application team to ensure correct application.
Consult with contract compliance team to validate contract terms and expected adjustments.
Work with sales team on any issues requiring joint communication with customer.
Review and gain approval for resolution with supervisor as necessary per threshold guidelines Process approved adjustments as required
Adhere to credit hold restrictions to minimize bad debt exposure
Regularly communicate accounts status and recommended actions to supervisor and escalate any collection issues promptly
Prepare recurring and ad hoc collections by customer reporting and analysis as required, including DSO/past due performance Assist in designing format of analysis
Research payment and deduction history to identify high risk accounts, contact customers to avoid recurrence of issues
In case of non-resolution of short/non-payment provide documentation and information to Legal department at direction of manager
Document all collections procedures