Collections Associate

Hub International•Brentwood, TN

34d•Hybrid

About The Position

Our goal is to partner with industry-leading specialty businesses to provide them with the ability to achieve their goals and optimize their businesses. Specialty Program Group offers access to capital and investment, deep carrier relationships, creative thinking, product development and broad distribution, while allowing our businesses to maintain the essence of what makes them successful. Specialty Program Group delivers leading-edge specialty expertise backed by transformative digital capabilities and sophisticated data and analytics. The Collections Associate will handle daily tasks related to collections and discrepancy resolution of aging balances. They will be responsible for following departmental procedures to effectively recover aging balances. The Collections Associate position reports to the Collections Supervisor.

Requirements

High school diploma or GED equivalent required; associates degree preferred.
Minimum 2 years of experience in accounting or related field.
General understanding of Accounts Receivable reports.
Strong written and verbal communication skills.
Effectively respond to questions from managers, clients and customers.
Ability to solve practical problems and deal with limited standardization.
Recreate accurate timeline of events with cash reconciliation backup.
Proficient knowledge of Microsoft Office, with an emphasis in Excel.
Ability to review and investigate errors and inconsistencies between accounts receivable reports.
Ability to multi-task, prioritize, and work independently.
Able to work with minimum supervision while understanding the necessity for communicating and coordinating work efforts with other employees.
Anticipate work needs and follow through with minimal direction.
Proper grammar and proofreading skills.
Analytical problem-solving.
Ability to work well under pressure and within short deadlines.
Willingness to learn and adopt new strategies.

Responsibilities

Process and distribute monthly statements to brokers and clients, with follow-up on outstanding balances according to established departmental procedures and deadlines.
Manages outstanding invoice status and interfaces with Account Servicers on collection matters and dispute resolution.
Timely completion of ImageRight tasks and processes.
Provides FP&A necessary reporting to calculate aged-based write-offs.
Provides ad hoc reporting and analysis.
Identifies opportunities to enhance and improve systems & operations within the organization.
Serves as backup for other members of collections team.
Provides excellent and considerate customer service by maintaining positive effective internal and external customer relationships.
Proactively coordinates with sales and senior management when necessary to accelerate the collection process.
Maintains timely contact with staff, agency accounting departments, and collection agencies on receivable matters.
Follows production, productivity quality, and customer-service standards.