Collections and Recovery Specialist

Bill Gosling Outsourcing•Hampton, VA

35d•Hybrid

About The Position

Join a Team That’s Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results ! Are you ready to make a real difference — for customers and the company? In this role you will help individuals navigate financial hardship while driving real business impact. If you’re someone who thrives in a fast-paced, ever-evolving environment and loves the challenge of meaningful, goal-driven work, this is your opportunity to shine. What You'll Do: As a Collections and Recovery Specialist , you’ll play a crucial role in helping clients recover delinquent loan products and past-due accounts. You’ll negotiate payment solutions with empathy and professionalism, empowering consumers to regain financial control — and earning strong commission while doing it.

Requirements

Previous experience in collections and debt recovery is required
A self-starter who communicates clearly and professionally
Someone who goes the extra mile to support clients and team goals
A results-driven individual who thrives on meeting and exceeding targets
A team player who brings energy and collaboration to every task

Responsibilities

Contacting consumers to collect on overdue accounts via outbound and inbound calls
Negotiating payoffs, settlements, and payment plans
Communicating with respect and empathy , offering realistic solutions to distressed clients
Documenting all communications and guiding customers through payment systems (online or IVR)
Navigating state-specific collection laws and legal recovery processes
Managing daily work logs, prioritizing accounts, and maintaining call productivity
Performing skip tracing and using investigative tools to locate consumers
Completing required compliance certifications per client and regulatory guidelines

Benefits

Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement.
Comprehensive Training : We offer extensive paid training to ensure you’re equipped for success.
Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do.
Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.
State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
Rewarding Work: Help businesses grow while making a real difference in people’s lives!

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