Collections and Customer Service Representative

Pye-Barker Fire & Safety • Oklahoma City, OK

1d • Onsite

About The Position

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company. The Billing Customer Support Specialist will handle customer inquiries and issues related to charges, update and process payments, monitor billing emails, and provide backup support to job/data entry specialists. Since 1946, we have been an industry leader with a reputation for putting our customers and our people first. We strive to serve our communities by keeping businesses, families, and neighbors safe from fire, life safety, and security risks. Our values serve as the foundation for our culture -they're how we treat our customers and each other. We promise to make recommendations that are always in the best interest of our customers and provide service that's responsive and dependable, every time. You can count on us to care for you - our customer - as we care for each other. We have the utmost appreciation for this industry and each other, and are proud to be working together to help our customers and neighbors protect what they've built. We're committed to quality craftsmanship, quick response and taking care of our team members and our customers like family.

Requirements

• Minimum of 3 years of Customer Service Experience is required.
• High school diploma or equivalent.
• Ability to type at a speed of at least 50 words per minute.
• Strong proofreading skills.
• Proficiency in Microsoft Office Suite or similar software.
• Basic knowledge of office equipment.
• Understanding of clerical procedures and systems, including recordkeeping and filing.
• Ability to work independently and troubleshoot effectively.
• Strong organizational and prioritization skills.

Responsibilities

• Address customer inquiries regarding charges and resolve concerns promptly.
• Process and update payments efficiently.
• Monitor and respond to billing-related emails in a timely manner.
• Provide backup support to job/data entry specialists as needed.
• Handle billing inquiries via phone and take payments over the phone.
• Process and maintain customer cancellations with accuracy.
• Uphold the integrity and confidentiality of customer and employee information.
• Collaborate effectively with team members to ensure seamless operations.
• Maintain an understanding of customer agreements and billing procedures.
• Manage data entry in spreadsheets and reports, including installation jobs in the accounting system.
• Demonstrate a commitment to excellent customer service.
• Participate in special projects and complete other duties as assigned.
• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
• Performs other duties as assigned.

Benefits

• Excellent pay
• Medical, dental, vision
• Company paid life insurance
• Company paid short-term disability
• 401K with employer match
• Paid vacation and company holidays
• Training and Career Development
• Company vehicle (if job applicable)
• Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED