Collections Analyst, National Accounts
About The Position
Collections Analyst III is a senior-level role who will proactively manage customer accounts to ensure timely collection of outstanding invoices and negotiate payment plans. A core responsibility involves analyzing and reconciling accounts receivable by ledgers to identify and resolve discrepancies, unapplied payments, billing issues, and customer payment disputes. This requires coordination with internal departments such as sales and customer service to resolve issues impacting collections, as well as maintaining detailed and accurate records of all customer interactions.
Requirements
- Strong communication and organizational skills.
- Skill in delivering responsive, high-quality customer service.
- Ability to identify and resolve problems.
- Advanced proficiency (knowledge) with Microsoft Office 365.
- Knowledge of accounting principles and bookkeeping fundamentals
- Knowledge of credit and collection procedures.
- High School diploma or equivalent is required.
- Combined experience in Accounts receivable, collections, or related practices of 5 or more years with education is desirable.
- Previous experience with customer relations, accounts receivable, complex collections.
Nice To Haves
- Associate or bachelor’s degree, preferred.
Responsibilities
- Proactively manage and follow up on assigned accounts to ensure timely collection of outstanding invoices.
- Contact customers via phone, email, and letters to remind them of payment due dates and negotiate payment plans when necessary.
- Analyze customer accounts to identify and resolve discrepancies, unapplied payments, and billing issues.
- Reconcile accounts receivable ledger to ensure accuracy and completeness of payment records.
- Investigate and resolve customer payment disputes and discrepancies in a timely and efficient manner.
- Provide support for Strategic Customers
- Coordinate with internal departments, such as sales, customer service, and billing, to address and resolve issues impacting collections.
- Maintain detailed and accurate records of collection activities and customer interactions in the accounting system.
- Build and maintain strong relationships with customers to facilitate timely payments and resolve issues amicably.
- Provide excellent customer service while enforcing company policies and procedures related to credit and collections.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
