Collections Analyst (Part-Time)

International Dairy Queen, Inc. • Bloomington, MN

9h • $30 - $35 • Hybrid

About The Position

We have an exciting part-time opportunity available for a Collections Analyst located out of our corporate office in Bloomington, MN. The Collections Analyst supports the accounts receivable function by working with franchisees to secure timely payments, research past due balances, and resolve billing discrepancies. This role is responsible for applying cash, reconciling accounts, preparing age reports, and assisting with collection activities. The position requires strong analytical skills, attention to detail, and the ability to use technology to improve efficiency.

Requirements

• Bachelor’s degree in Business Administration or related field; accounting preferred or equivalent experience in lieu of degree.
• Minimum 2–5 years of accounts receivable experience, including collections and cash application.
• Experience within a franchisor organization preferred.
• Experience with general ledger systems; D365 preferred.
• Strong communication and relationship‑building skills.
• Positive attitude with a willingness to support process improvements.
• Strong negotiation skills and the ability to manage conflict professionally.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Ability to multi‑task and prioritize multiple requests.
• High attention to detail, accuracy, and organization.
• Strong analytical and problem‑solving skills.
• Ability to work collaboratively in a team environment.

Nice To Haves

• Experience within a franchisor organization preferred.
• Experience with general ledger systems; D365 preferred.

Responsibilities

• Apply incoming payments in D365 to franchisee accounts and invoices. Research and resolve payment discrepancies.
• Prepare aging reports and proactively identify accounts approaching or past due. Assist in analyzing multi-unit operator accounts and monitoring risk indicators.
• Prepare monthly collection status updates for management and participate in collections and compliance meetings.
• Identify delinquent accounts, assess outstanding receivables, and escalate accounts for legal when appropriate.
• Assist in collecting monthly sales reports from franchisees and use technology to track late, incomplete, or inconsistent submissions.
• Support franchisees and internal partners in navigating internal systems such as the DQ HUB, Esker AR, and promote electronic reporting and payment methods.
• Collaborate with Operations, Legal, and Compliance teams to review franchisee portfolios and highlight collection related issues.
• Communicate regularly with franchisees to maintain current account status and resolve billing disputes.
• Assist in developing payment plans for delinquent accounts and document agreed upon terms.

Benefits

• Our benefit package supports the well-being of our employees and their families.
• Our comprehensive benefit package includes, medical, dental, 401K match, paid time off (including volunteer time as well as parental leave) and so much more!

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees