Collections Administrator

Courier Network Inc.•Miami, FL

About The Position

The Collections Administrator is responsible for ensuring that all customer payments are made in a timely manner and resolving any outstanding debts. This position is responsible for monitoring accounts receivable to identify debts owed, contacting customers to notify them of overdue payments, and documenting debts collected. This position will assist in various collections, billing, and accounting activities as required while monitoring accounts, keeping accurate records, and maintaining positive relationships. The Collections Administrator should exhibit professionalism, financial literacy, and trustworthiness.

Requirements

Bachelor’s degree in Accounting, Finance, or equivalent with 2 or more years of experience in finance, accounting, collections, or billing.
Bilingual Spanish and English; English speaking ability at the intermediate or above level.
Basic knowledge of accounting principles.
Knowledge of MS Excel, Word and PowerPoint software.
Must have strong organizational and time management skills.
High level of confidentiality.
Basic to intermediate experience using Windows operating system and Microsoft software applications is required
Must possess excellent customer service skills with the ability to grasp extensive knowledge while dealing with a variety of people.

Responsibilities

Proactively monitor customer accounts to identify outstanding balances.
Using a customer centric approach, take the necessary actions to encourage timely payments.
Resolve all billing and customer credit issues by actively addressing any disputes, resolving outstanding issues, invoice research and investigation.
Book invoices and prepare for payments, resolving discrepancies and issues where necessary.
Investigating historical account information, updating account status records, and recording collection efforts.
Developing relationships with customers and supporting internal counterparts.
Report on collection activity and accounts receivable status.
Conduct monthly reconciliations, maintain payments and records.
Escalation to management of all open financial issues.
Develop and maintain the SOPs for the department.
Provide clerical and administrative support to management as requested.
Other accounting, administrative, and clerical duties as assigned, focus on collections.