Collections Administrative Coordinator - Remarketing

Global Lending Services • Greenville, SC

21d • Onsite

About The Position

The Senior Collections Coordinator position is responsible for assisting in the oversight of all specialty collections and/or remarketing processes. The Senior Collections Specialty Coordinator helps to optimize existing workflows and drive process improvements.

Requirements

• Minimum of High School Diploma or equivalent required. Bachelor’s degree preferred
• Auto finance industry experience preferred
• Exceptional interpersonal skills: effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business
• Exceptional oral and written communication skills
• Team player that can adapt in a fast pace and changing environment
• Proficient computer skills with working knowledge of internet and standard business applications such as Microsoft Office, specifically spreadsheet creation and formula-based calculations; ability to quickly learn new computer applications as required
• Excellent organizational skills with high attention to detail and demonstrated ability to effectively set and manage multiple conflicting priorities
• Commitment to exemplifying the organizational core values and key competencies

Nice To Haves

• Auto finance industry experience preferred
• Minimum of High School Diploma or equivalent required. Bachelor’s degree preferred

Responsibilities

• Support associates in handling challenging customer/account cases and understanding account complexities
• Partner or guide associates to deescalate and find resolution to customer/account related issues
• Educating and effectively explaining to customers the details of their auto loan
• Apply critical thinking skills in problem solving to assist the customer and while adhering to company policies and procedures
• Review, identify, resolve, and track root causes for all escalations such as account disputes, customer service complaints, and regulatory compliance
• Effectively collaborates with external vendors to support operational process and resolve customer/account cases
• Assists with the development and implementation of compliance, training, and review processes for operational activities
• Conduct QA reviews to support adherence to company policy and regulatory requirements within all designated functions.
• Provide real-time assistance to front line associates on calls
• Proactively identify issues and trends using a tracking tool to monitor and provide reporting on areas of opportunity
• Provide feedback to leadership on escalated trends impacting customer experience and business
• Support oversight of process flows and assist in the update or creation of procedural documents
• Work independently and/or directly with leadership to resolve highly escalated issues
• Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates and members of management
• Facilitate training; oversee system enhancements and process changes

Benefits

• Competitive base pay and performance bonuses, dependent on role
• Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
• 401K with employer match and 100% immediate vesting
• Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
• Paid Volunteer Time Off (VTO) Annually
• Tuition Reimbursement
• Parental Leave
• Business casual work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees