Collection Specialist

Friendship Retirement Community•Roanoke, VA

17d

About The Position

Founded in 1966, Friendship offers diverse senior living accommodations, award-winning care, new and innovative services, as well as specialized rehab and therapy, to over 1,500 residents and patients each day. With four campuses, the earliest dating back to 1919, Friendship has grown to offer the full continuum of care, including independent living, assisted living, home care, outpatient therapy, inpatient rehab, long-term care and Alzheimer’s and memory care. As a non-profit, Friendship provides a caring community to serve a wide-range of residents including those with limited financial means. Visit friendship.us for more information. Friendship is looking for a Full Time Collection Specialist to join our Friendship team, located in Roanoke, VA. The Collection Specialist is responsible for monitoring and enforcing compliance with Friendship’s Business Office policies and procedures.

Requirements

Associate’s Degree in business or related field required; Bachelor’s Degree preferred; or 5 years of Long Term Care Experience in business office setting
Minimum of 2 years’ experience in insurance billing preferred
Strong knowledge of insurance, especially as it pertains to third party payers (Medicare, Medicaid and Managed Care organizations)
While performing the duties of this job, the employee is regularly required to see and talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. May be required to lift or move objects weighing 20 lbs

Nice To Haves

Bachelor’s Degree preferred

Responsibilities

Daily management of census data
Obtain complete and accurate data for claim/statement creation within stated timeframes
Maintains payer data and payer liability amounts
Create and deliver accurate private statements; manage private collections to meet Friendship targets
Initiate private write-offs and refunds
Manage Resident Trust Fund in accordance with Federal and State regulations
Charge entry
Participates in educational activities and attends monthly staff meetings
Conducts self in accordance with HPA’s employee manual
Collection calls

Benefits

401(k) retirement plan along with employer match
Health Insurance
Dental Insurance
Vision Insurance
Flexible Spending Account
Paid Time Off
Employee Assistance Program
Education Assistance
Company Paid Life Insurance
Voluntary insurance (additional life insurance, accident insurance, critical illness, short term disability)