Collection Specialist

Chicago Behavioral Hospital•Des Plaines, IL

4d•$22 - $26•Onsite

About The Position

Chicago Behavioral Hospital’s Central Business Office is seeking a driven and detail-oriented Collection Specialist to support timely reimbursement and effective management of accounts receivable. This role serves as a primary liaison between the facility and third-party payors, ensuring maximum reimbursement while minimizing aging receivables. The ideal candidate is professional, organized, analytical, and confident communicating with external payors to resolve account balances and support accurate financial outcomes.

Requirements

High school diploma or equivalent preferred.
Minimum two (2) years of healthcare collections experience required; Hospital business office experience highly preferred.
Working knowledge of insurance rules, reimbursement guidelines, and denial processes.
Basic proficiency in Microsoft Excel expected.
Strong verbal and written communication skills
Professional, courteous, and confident telephone presence
Exceptional attention to detail and organizational ability
Ability to manage multiple priorities in a fast-paced environment
Flexibility to work occasional overtime as needed

Nice To Haves

Hospital business office experience highly preferred.

Responsibilities

Provide timely follow-up and accurate collection of third-party payor receivables
Review, research, and resolve outstanding account balances to maximize reimbursement
Document all collection activities thoroughly and accurately within the accounting system
Recommend accounts for contractual, administrative, or charity write-offs per policy
Identify and escalate trends, issues, or barriers to reimbursement to leadership
Support departmental projects and clerical tasks as assigned
Maintain strict confidentiality and professionalism at all times
Adhere to facility, department, and corporate procedures and service standards
Support ongoing quality and performance improvement initiatives
Participate in required staff training and development sessions

Benefits

Monthly bonus eligible
401(k) + matching
Health Insurance
100% company-paid life insurance coverage up to 2x your annual salary
Vision insurance
Dental insurance
100% company-paid long term disability insurance
Paid time off
Paid holidays
Cafeteria on site + discounted meals
Employee engagement events
Employee assistance program
Employee recognition program
Free parking
Career & training development opportunities
Dynamic and inclusive work environment
Engaged management team dedicated to your success
A guiding mission and set of values that serve as both our northstar and yours, anchoring our collective purpose and aspirations