Collection Specialist

Smart Care Equipment Solutions • Fishers, IN

21h

About The Position

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at [email protected]. Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Our strong reputation and leading customer service stems from our high-quality technician base, breadth of services and quick response times. We are OEM-agnostic with the ability to service more than 10,000 types of equipment – giving you a valuable, single source provider to all your kitchen and refrigeration equipment needs. As we continue to build upon our foundation of world class technicians and national coverage, it is centered around how to better serve our broad range of customers – from grocery to restaurants, from corporate dining to hospitality, from large entertainment venues to higher education, from cold storage to convenience stores, from healthcare to casinos.

Requirements

• Four (4) years of related collection experience.
• Ability to establish effective working relationships.
• Strong working knowledge of Service industry collections.
• Ability to coordinate and guide collection functions.
• Excellent communication and customer service skills.
• Ability to prioritize, organize, and meet deadlines.
• Excellent organizational and analytical skills.
• Proficiency in using accounting systems.

Nice To Haves

• Demonstrated accounting skills or experience.
• AA or BA degree in accounting or a related field of business.

Responsibilities

• Responsible for performing and maintaining active past due customers’ accounts.
• Overall customer account management, research and resolution of balances, account reconciliations, unapplied payments, dispute resolution, and proper application of payments.
• Encourage on-time payments to prevent delinquent accounts.
• Collaborate with the Sales department to keep client accounts updated.
• Resolve customer disputes, making every reasonable effort to extend credit and encourage sales.
• Coordinate and lead Monthly Collection Reviews with the Sales Managers and their teams.
• Provide direction, support, and share knowledge while maintaining excellent communication with sales, billing, dispatch, and with other divisions.
• Accurately complete the monthly A/R reporting package.
• Additional duties as assigned, Ad-HOC.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree