Collection Representative

Firstsource • Saint Charles, MO

1d • $18 - $20 • Onsite

About The Position

American Recovery Service Incorporated (ARSI), a business division of FirstSource Solutions, is a trusted leader in legal debt recovery services for a wide range of original creditor clients. We are seeking a motivated and articulate Collection Representative to join our Thousand Oaks office. This is a full-time, in-office opportunity with competitive pay and performance-based incentives.

Requirements

• Excellent verbal and written communication skills.
• Strong negotiation and problem-solving abilities.
• Ability to manage time effectively and stay organized in a fast-paced environment.
• Previous experience in collections, sales, telemarketing, or a call center is preferred.
• Must adhere to all state, federal, and client compliance guidelines

Responsibilities

• Handle a high volume of inbound and outbound collection calls with professionalism and empathy.
• Negotiate payment solutions in accordance with federal, state, and client compliance requirements.
• Manage and maintain an active inventory of 250+ accounts while meeting monthly collection goals.
• Utilize collection systems to document activity, schedule follow-ups, and track account progress.
• Research and verify account details through regulatory and data sources.
• Participate in training sessions and meetings to support continuous improvement.

Benefits

• Competitive hourly pay ($18-$20/hour) plus monthly performance bonuses.
• Full-time, Monday–Friday schedule with no weekends.
• Supportive team environment and ongoing training.
• Opportunities for career growth and professional development.
• Equal Opportunity Employer – we value diversity and inclusion.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees