Collection Rep I

COMMUNITY FIRST CREDIT UNION OF FLORIDA • Jacksonville, FL

2d

About The Position

The primary function of a Collector is to recover money owed to the Credit Union for delinquent loan and share accounts. The objective is to collect payment from members by determining the appropriate contact method. All member contact must remain professional and comply with the Fair Debt Collection practices Act. The Collector should make recommendations to the Collections Manager for referrals to third party vendors and utilize all available resources to effectively collect. Additionally, the Collector is to be resourceful within the job duties assigned, to minimize the Credit Union’s exposure to delinquent obligations,

Requirements

• A minimum of one year up to three years of similar or related experience, including preparatory experience.
• A high school degree or equivalent
• A significant level of trust, credibility and diplomacy is required.
• In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature.
• Communications may involve motivating, influencing, educating and/or advising others on matters of significance.
• Typically includes subject matter experts as well as first level to middle managers.

Responsibilities

• Maintain verbal and written contact with members with overdue obligations.
• Appropriately document all conversations and actions accurately. Refer accounts for repossession and reporting agencies as appropriate. Maintain a basic understanding of bankruptcy laws.
• Attempt to cure delinquency with payment collection, payment arrangements, joint borrower or guarantor contact or other options provided in the loan contract.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the O􀃚ce of Foreign Assets Control.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees