Collection Recovery Coordinator

BayPort Credit Union•Newport News, VA

43d

About The Position

The primary purpose of this position is to monitor all charged off accounts and to collaborate with members to find resolution and recovery charged off funds. This is accomplished by recognizing the issues on the account, at times locating member(s), creating a payment plan, and ensuring payments are received and posted correctly, maintaining the control of the charged off account.

Requirements

Education up to the equivalent of a four-year high school education.
Minimum of 6–24 months loan/collections experience or equivalent education/experience.
Working knowledge of Collections Laws, Bankruptcy, Regulatory Compliance and Fair Credit Reporting Act. SCRA, Fair debt collection act.
Ability to adhere to BayPort Credit Union’s Core Values: Integrity, Be Bold, Compassion, Diversity, Innovation, It’s On Me, and One Team.
Proficient in the use of basic applications in a Windows-based environment.
Strong written and oral communication skills
Strong customer service skills to include telephone skills, including telephone etiquette; strong data entry skills; ability to operate a PC; well organized; problem-solver.
Attentive to detail; able to work both independently and in a team environment.
Skilled in conflict resolution and management member expectations.
Ability to evaluate work volumes, conduct research and make decisions.
Must be willing to work flexible schedules to include rotating evening and weekend hours.

Nice To Haves

Previous work experience in a credit union.

Responsibilities

Review accounts for “collectible worthiness”; both written and verbal communication regarding balance and repayment plan.
Track payments, update balance status, communication follow up, initiate legal action when necessary.
Telephone calls on charge off accounts; follow up calls on promises; broken and kept. Ensure all parties associated to account are contacted in a timely manner.
Work assigned collection queues. Follow the standards and expectations set for each collection queue. Work all levels of delinquency including charge off. Work all associated accounts that are past due.
Maintain accurate notes and documentation on delinquency files in the collection systems as well as numerous other systems provided.
Work with member on repayment status.
Communicate and create a sense of urgency to cure delinquency or charge off.
Utilize all forms of communication, verbal, written, and electronic. Utilize all tools the collection department and the credit union offer.
Ensure all appropriate collection flags and codes are placed and removed from accounts appropriately.
Investigate, identify, and resolve any complaints or concerns.
Assist all team members and other credit union personnel when needed.
Ensure clear and accurate information when recommending action such as repossession, legal or charge off.
Participate in all training and educational updates regarding those affecting the collections department, as well as the credit union.