Collection Manager (Full Time, In Office)

Bullcity Financial Solutions•Durham, NC

5d•$70,000 - $85,000•Onsite

About The Position

Bull City Financial Solutions is hiring a Collections Manager to manage day-to-day collections operations and oversee collections staff, including collectors and team leads. This role is responsible for team performance, recovery results, and compliance in a third-party consumer collections environment. You will manage people and performance, review results, address issues as they arise, and work with internal leadership and clients to improve outcomes across assigned portfolios. This role does not involve working individual accounts. This is a fully on-site role aligned with collections operations.

Requirements

5+ years of experience in consumer collections
Experience managing collectors in a third-party, contingency-based environment
History of accountability for recovery or delinquency performance
Experience improving results and managing underperforming teams
Working knowledge of FDCPA, Reg F, and call-center compliance
Comfortable working with dialers and performance metrics
Clear communication and sound judgment
Proficient with standard business software

Responsibilities

Drive collections team accountability for recovery performance, liquidation improvement, and productivity
Coach, discipline, and develop collectors and team leads
Manage staffing, schedules, and daily workflow
Monitor and improve performance metrics including liquidation rate, RPC percentage, promise-to-pay kept rate, roll rates, and collector productivity
Review performance data and make adjustments as needed
Oversee call quality and dialer utilization
Address underperforming collectors through coaching and corrective action
Ensure all collection activity complies with FDCPA, Reg F, client requirements, and company policy
Support client communication related to performance and escalations
Maintain clear reporting and visibility into team performance