Collection Customer Service Agent-5

Equity LifeStyle PropertiesBiloxi, MS
12d

About The Position

With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career! ELS is hiring for the position of Collection Customer Service Agent-5 in Biloxi, Mississippi. What you’ll do: The Collections Representative interacts with customers, takes reservations, offers extended stays and informs customers of special offers for our portfolio of RV Campgrounds and Resorts.

Requirements

  • High school diploma, or the equivalent.
  • 1+ years of experience in a call center environment.
  • Dedication to exceptional customer service.
  • Excellent written and verbal communications skills.

Responsibilities

  • Answer incoming customer service calls promptly, professionally and within established performance standards and criteria.
  • Place outgoing calls to customers to collect past due payments.
  • Take payments by credit card or check by phone
  • Maintain current knowledge of company services and policies in order to respond correctly to customer inquiries.
  • Verify and enter accurate customer information in order to ensure the integrity of customer paperwork and records.
  • Respond to customer needs, questions or problems in an efficient, professional and thorough manner.
  • Review and analyze account information accurately to assist customer.
  • Answer questions, identify, research and resolve discrepancies in customer call or correspondence.
  • Handle any special projects which are assigned in a proper and efficient manner.
  • Keep call logs and reports as required.
  • Note adjustments and modifications to member accounts as needed.
  • Navigate multiple computer systems.
  • Train/Cross Train employees as needed

Benefits

  • medical
  • dental
  • vision plans
  • a generous 401(k) employer match
  • paid vacations
  • holidays
  • sick time

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

High school or GED

Number of Employees

1,001-5,000 employees

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