Collection Customer Service Agent-5

Equity LifeStyle Properties•Biloxi, MS

12d

About The Position

With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career! ELS is hiring for the position of Collection Customer Service Agent-5 in Biloxi, Mississippi. What you’ll do: The Collections Representative interacts with customers, takes reservations, offers extended stays and informs customers of special offers for our portfolio of RV Campgrounds and Resorts.

Requirements

High school diploma, or the equivalent.
1+ years of experience in a call center environment.
Dedication to exceptional customer service.
Excellent written and verbal communications skills.

Responsibilities

Answer incoming customer service calls promptly, professionally and within established performance standards and criteria.
Place outgoing calls to customers to collect past due payments.
Take payments by credit card or check by phone
Maintain current knowledge of company services and policies in order to respond correctly to customer inquiries.
Verify and enter accurate customer information in order to ensure the integrity of customer paperwork and records.
Respond to customer needs, questions or problems in an efficient, professional and thorough manner.
Review and analyze account information accurately to assist customer.
Answer questions, identify, research and resolve discrepancies in customer call or correspondence.
Handle any special projects which are assigned in a proper and efficient manner.
Keep call logs and reports as required.
Note adjustments and modifications to member accounts as needed.
Navigate multiple computer systems.
Train/Cross Train employees as needed