Collateral Recovery Performance Specialist

DriveTime•Fort Worth, TX

About The Position

DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers. This position works closely with recovery vendors to provide performance feedback and compliance with contracted expectations. Additionally, as a liaison you will assist vendors and skip recovery with questions, fee approvals, and serves as a liaison between vendor support and agencies to resolve complaint issues.

Requirements

High School Diploma, GED, or equivalent certification
Experience with Microsoft Office such as Excel, Outlook and Word
3+ years of experience in collections and/or loss mitigation; vendor management experience preferred

Nice To Haves

Associate degree or bachelor’s degree in business or related field may be used as a proxy for experience

Responsibilities

Serve as main point of contact and assist with inquiries from our network of repossession vendors while ensuring confidentiality of the company’s operations, portfolio, customer information, and technology
Provide guidance to recovery vendors regarding contracted SLAs, agency performance trends and communicate clarification on gray area scenarios
Review, approve, negotiate, or decline fees associated with repossession efforts within defined SLAs, and when necessary, escalate fees to management with business justification for approval
Conduct account level audits and facilitate monthly conversations with repossession vendors regarding their overall performance, invoicing concerns, complaints, and any compliance opportunities, etc.
Prepare reporting and facilitate monthly conversations with repossession vendors regarding their overall performance, invoicing concerns, complaints, and any compliance opportunities, etc.
Prepare monthly business review for presentation with vendors and internal stakeholders that provide a thorough assessment of the vendors performance in addition to recommendations
Facilitate onboarding process of new vendors, as well as create and execute policies and procedures
Resolve performance related issues/escalations associated with performance, invoicing, transportation, complaints, compliance, etc.
Partner with additional internal and external partners to offer support and ensure the recovery process is running efficiently
Other duties as assigned