Drexel Co-Op: Collaborative Engineer

National Board of Medical Examiners • Philadelphia, PA

46d

About The Position

NBME is proud to partner with Drexel University and give students the opportunity to utilize the skills they have learned in the classroom and leverage them in an educational setting. NBME offers a versatile selection of high-quality assessments and educational services for students, professionals, educators, regulators and institutions dedicated to the evolving needs of medical education and health care. To ensure our assessments meet the highest standards of quality, stay relevant and align to the current curriculum in medical schools and training programs, we rely on a wide network of collaborators. These include the volunteers who help develop our exam questions, the committees and panels who represent various groups within the medical education community, external researchers and health profession organizations. NBME views diversity, equity and inclusion (DEI) as foundational and enduring to our strategy and vision. We continue to focus on ensuring that our DEI work is impactful and ingrained in everything we do, including with our staff, culture, products and services, the Philadelphia community and the broader medical education landscape. Our commitment manifests in our hiring and staff development, recruitment for committees, grants programs, design and review of our assessments, and involvement in our local and national communities. Learn more about NBME at NBME.org. Co-ops must be located in the tri-state area of PA, DE, or NJ for the duration of the Co-op experience. Position Description: Participate with team members in the delivery of IT Collaborative Services to NBME. Provide technical and administrative support for Collaborative Services team, such as documentation and managing service ticket queues. Perform daily operational tasks for collaborative technologies such as SharePoint (Intranet), MS Teams, Uniflow (Canon enterprise follow me printing), Citrix (shared desktops), EMS Meeting Services (room scheduling) and Polycom phones. Work with NBME staff in resolving issues and fulfilling requests. Participate in defining and completing tasks in service improvement plans. Participate in troubleshooting issues, testing, and implementing changes to collaborative technologies. Provide research and assessment for new collaborative tools to benefit the NBME and external partners.

Requirements

• Proven skills in detail-oriented activity, team environment, knowledge of basic computing/IT network concepts, examining and developing process/workflows
• Good communication skills and ability to work directly with all levels of staff

Nice To Haves

• Knowledge of computer technologies, such as Microsoft Office, scripting, or web development a plus

Responsibilities

• Participate with team members in the delivery of IT Collaborative Services to NBME.
• Provide technical and administrative support for Collaborative Services team, such as documentation and managing service ticket queues.
• Perform daily operational tasks for collaborative technologies such as SharePoint (Intranet), MS Teams, Uniflow (Canon enterprise follow me printing), Citrix (shared desktops), EMS Meeting Services (room scheduling) and Polycom phones.
• Work with NBME staff in resolving issues and fulfilling requests.
• Participate in defining and completing tasks in service improvement plans.
• Participate in troubleshooting issues, testing, and implementing changes to collaborative technologies.
• Provide research and assessment for new collaborative tools to benefit the NBME and external partners.

What This Job Offers

• Career Level: Intern
• Industry: Ambulatory Health Care Services
• Education Level: No Education Listed
• Number of Employees: 251-500 employees