Software Engineer - Co-Op

Motorola Solutions • Allen, TX

2d • Onsite

About The Position

Software Engineer Co-Op position within the Unified Communications Tier 3 department is a cross-functional, high-visibility role that works closely with Customers, CMSO, Offer Managers, Sales and development teams to ensure that all the PTT Issues are resolved and the customer’s experience of using PTT service is positive, seamless and satisfying.

Requirements

• Must be pursuing Masters Degree
• Graduation date must occur on or after December 2026
• Able to work full time (40 Hours a week)
• Working knowledge with Linux (any of Unix flavors like CentOS, RedHat) and shell commands such as bash, editors like vim, remote access like ssh.
• Python programming working knowledge
• Basic bash scripting skills
• Working knowledge with database and skills like SQL query language is a must
• Knowledge on any one of the public cloud platforms like AWS, Azure and architectures like Microservices
• Basic Requirements

Nice To Haves

• Good to have knowledge Troubleshooting experience with Networking protocols
• Experience using AI-powered tools (e.g., ChatGPT, Microsoft Copilot) to improve productivity and automate routine tasks is a plus
• Should have knowledge with ticketing tools like ServiceDesk,Jira..etc
• Knowledge of any two Databases from (TimesTen, Couch Base, Gridgain, MongoDB)
• Knowledge of automation using Ansible
• Strong knowledge of the ISO-OSI Networking Protocols (Layer3 to Layer7) - Switching, Routing, Load balancing and, a base knowledge of TCP/IP, and application protocols like HTTP/HTTPs and DNS.

Responsibilities

• Engineers will be responsible for aiding to keep the system up for all the mission critical systems deployed across the world.
• Work closely with CMSO (customer facing teams) and Software Engineers/Testers to monitor and respond to various alerts/system performance, follow up on issues raised, and continually work to optimize and improve the performance, security and reliability of our systems, processes and technologies.
• Engineers should be responsible to provide flexible timings for any ad-hoc support as required to satisfy the critical services agreed with the customer.
• Conduct system analysis, configuration management and improvements for system software performance, availability and reliability
• Able to troubleshoot complicated, cross platform issues handling OS, Networking, Database in a cloud-based SaaS environment and handle live production incidents, debug/troubleshoot application and infrastructure issues.
• Document your system knowledge as you acquire it over time, create runbooks, and ensure critical system information is readily available to those who need it. At the end of the Co-Op term, a proper handoff document is a must for others to pick it up.
• Apply automation and software to any tasks or parts of the system that would benefit from it or are performed manually (Continuous improvement mindset across is a must!)
• Requires daily in-office presence (Mandatory)
• Engineers are required to participate in a 24/7 on-call rotation.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Number of Employees: 5,001-10,000 employees