Collaboration Systems Administrator

Boston College • Newton, MA

1d • Hybrid

About The Position

Select, implement, administer and integrate both purchased and internally developed collaboration applications and cloud-based tools such as email, web-based file sharing, videoconferencing, calendaring, Wikis, virtualization technologies, cloud-based data analytics, network activation, and print services. Support on-premises infrastructure in support of email. Support and manage Infrastructure as a Service cloud providers (AWS, GCP, Azure, etc.).
Collaboration Systems implements technologies that facilitate communication and collaboration between individuals and groups, both within BC and beyond. This includes e-mail services, web-based file sharing, personal and group calendaring, applications virtualization, network device activation services, print management software, the University Event Calendar, and Wikis.

Requirements

• Knowledge of Windows, MacOS, and Linux operating systems.
• Experience with directory technologies including the System for Cross-domain Identity Management (SCIM) and Lightweight Directory Access Protocol (LDAP).
• Experience with e-mail standards and protocols (i.e. Internet Message Access protocol (IMAP), Sendmail, and Simple Mail Transfer Protocol (SMTP).
• Experience with e-mail security standards such as SPF, DKIM, and DMARC
• Experience with mobile devices, especially IOS and Android devices.
• Familiarity with networking, storage, and load-balancing concepts and best practices.
• Knowledge of contemporary messaging and collaboration system administration principles and best practices.
• Experience managing and supporting mission-critical systems/applications.
• Bachelor’s degree in information technology, computer science or related field.
• Three years of experience supporting messaging and collaboration systems, applications and solutions and providing technical support.

Nice To Haves

• Bachelor’s degree in information technology, computer science or related field.
• Scripting ability in multiple languages (i.e. Python, shell scripts, Java Script, Java, (PHP), Perl and PowerShell).
• Configuration formats such as YAML, JSON, and TOML
• Proficiency in Structured Query Language (SQL)
• Experience with Oracle, My SQL and SQL Server databases.
• Experience with Amazon Web Services (AWS), Google Cloud, and Azure.

Benefits

• Tuition remission for Employees
• Tuition remission for Spouses and Children who meet eligibility requirements
• Generous Medical, Dental, and Vision Insurance
• Low-Cost Life Insurance
• Eligibility for both University-Funded 401k and Employer-Sponsored 403b Retirement Plans
• Paid Holidays Annually
• Generous Sick and Vacation Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level