Collaboration Support Representative

Antero Resources Corporation•Denver, CO

10h

About The Position

General description of main/primary duties and responsibilities of the job, aptitude, level of complexity, span of control, autonomy, decision making and judgement. It is central and necessary to the satisfactory performance of the job. Includes the following and other duties as assigned. Under general supervision, this position will: Provide high quality support to Executives and senior management on a daily basis with meeting needs and priorities, that achieves a high level of customer satisfaction and attention. Support and provide technical assistance to the business to ensure planned meetings operate as expected, both internal and external meetings. Test and maintain collaboration software on a regular basis. Troubleshoot, diagnose, repair and coordinate with third-party vendors when collaboration hardware errors are identified. Create and maintain documentation regarding support and use of the collaboration hardware and software for the End User. Coordinate with the Help Desk for support of any collaboration needs between the business and IT. Use, contribute to and maintain the collaboration knowledge base and solutions. Perform other duties as assigned.

Requirements

High School Diploma or equivalent.
Knowledge of operation of Cisco collaboration hardware.
Basic knowledge and experience with collaboration software such as Webex, Teams, Zoom, etc.
Proven ability to maintain a high-level of customer satisfaction.
Able to be flexible to meet unpredictable requirements of Executive Leadership in a fast-paced environment.
Ability to communicate clearly in verbal and written form, with both non-technical users and technical users.
Ability to quickly learn, solve problems, and utilize new technologies.

Responsibilities

Provide high quality support to Executives and senior management on a daily basis with meeting needs and priorities, that achieves a high level of customer satisfaction and attention.
Support and provide technical assistance to the business to ensure planned meetings operate as expected, both internal and external meetings.
Test and maintain collaboration software on a regular basis.
Troubleshoot, diagnose, repair and coordinate with third-party vendors when collaboration hardware errors are identified.
Create and maintain documentation regarding support and use of the collaboration hardware and software for the End User.
Coordinate with the Help Desk for support of any collaboration needs between the business and IT.
Use, contribute to and maintain the collaboration knowledge base and solutions.
Perform other duties as assigned.

Benefits

Health Care eligibility including Medical & Prescription, Dental and Vision coverages
Health Savings Account (HSA), Dependent Care FSA and Dependent Care FSA match
Employer Paid Insurance: Basic Life and AD&D (employee, spouse, child), Short-Term and Long-Term Disability Coverage
Voluntary Insurance: Life and AD&D, Accident, Long Term Care, Critical Illness, Hospital Indemnity, Pet Insurance, Legal Services
Employee Assistance Program (EAP)
401(k) with employer matching
Student Loan Repayment Reimbursement
Vacation, Personal Choice Days (PCD), Sick Time
Paid Parental Leave
Company paid Holidays
Wellness Reimbursement
Subsidized Parking and Public Transportation
Financial Well-being Program
Professional Membership Reimbursement
Employee Discount Programs