Collaboration Ops Support Lead - M365 (Copilot and Viva)

Truist • Atlanta, GA

5d

About The Position

As part of the Copilot and Viva Operational Support team, you will provide day-to-day support for Copilot M365 and Viva deployments, ensuring smooth onboarding, issue resolution, and user enablement. You will serve as the first line of support for Copilot and Viva-related inquiries and help drive adoption through proactive engagement. ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Requirements

• Bachelor’s degree in Information Technology-related field, or equivalent education and related training
• Six years of experience or equivalent proficiency in application analysis and design
• Excellent verbal and written communication skills
• Ability to work independently or as a member of a team
• Ability to direct and train other team associates
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
• Bachelor's degree in a business or IT field, or equivalent education and related training
• Five years of experience managing in an IT environment
• Five years of experience implementing and supporting large scale web/middleware solutions
• Excellent written and verbal communication skills
• Demonstrated proficiency in learning and applying technical concepts
• Ability to successfully interact with all levels of management across all lines of business and negotiate complex technical issues
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

Nice To Haves

• Experience with M365 platform (Teams, Viva, Power Platform)
• Excellent Communication skills
• Banking or financial services experience.

Responsibilities

• Provide Tier 1 & 2 support within SLA for Viva and Copilot.
• Collaborate with Product Manager to maintain user documentation.
• Interpret and analyze data to identify improvements and influence decision making (continuous process improvement, post-mortem analysis,etc).
• Coordinate with vendor as well as internal teams to escalate and resolve technical issues.
• Support training sessions, office hours, and user community with end users.
• Assist in license management and required service catalog changes.
• Stay current with emerging AI technologies and Microsoft roadmap updates.

Benefits

• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level