Messaging & Collaboration Support Analyst

TEKsystems • Charlotte, NC

3d • $39 - $39 • Hybrid

About The Position

We are seeking a skilled a Messaging Support Analyst to join our team. This role focuses on supporting applications such as Outlook, SharePoint, WebEx, and Skype. The ideal candidate will manage the integration of email with other systems. Succesful candidates will also have experience utilizing Splunk for analyzing logs and optimize SPL queries.

Requirements

• Experience utilizing Splunk for analyzing logs and optimize SPL queries

Responsibilities

• Provide day‑to‑day support for Microsoft Outlook and Exchange environments
• Troubleshoot email delivery, client connectivity, and mailbox issues
• Support collaboration tools including SharePoint, WebEx, and Skype/Teams
• Manage and resolve incidents using Remedy ticketing system
• Integrate email systems with mobile devices and unified communication platforms
• Build and maintain dashboards
• Write and optimize SPL queries
• Analyze logs and system data to identify issues and trends
• Support operational monitoring and troubleshooting

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees