Collaboration Communications Systems Engineer

Hunt•Dallas, TX

6h•Hybrid

About The Position

We are seeking a dynamic and resourceful Communications and Collaboration Systems Engineer to join our IT team. This role is pivotal in designing, supporting, and maintaining our corporate AV environment while also providing engineering support for Office 365 email and collaboration tools. The ideal candidate will have a strong background in communications technology and be proficient in Microsoft Office 365 solutions. This role will interface with all levels of leadership and the candidate must be comfortable interacting with the company’s senior executives and their admins. This role will be a part of the Desktop Solutions team and will require providing support, including working Desktop Support tickets as needed. This position requires coverage from 8:00 am to 5:00 PM, coordinated with teammates based on business needs. The candidate must be willing to work nights, weekends, and holidays for rotational On-Call and event duties. The contract period is 6 months, with potential for full-time employment.

Requirements

Experienced in the set up and operation of event technology such as audio mixers, wireless microphones, video matrix switchers, broadcast and PTZ cameras
Proficient with Microsoft O365 tools (Teams, Live events) and Zoom webinars
Skilled in installing and troubleshooting Microsoft OS, O365 Suite, Teams, SharePoint, and Box
Working knowledge of Crestron, Logi, MS Teams Rooms, Zoom, Windows and Android based UC platforms and hardware
Familiarity with DSPs (e.g., Biamp, Q-SYS), switchers (Crestron, Extron), and video routing
Understanding of audio/video signal flow (HDMI, SDI, Dante, NDI, etc.)
Diagnose and resolve issues quickly under time pressure
Communicate effectively with non-technical stakeholders
IP Addressing for AV over IP systems
Basic ITIL knowledge and experience with ITSM tools (Helix, ServiceNow, Remedy, Cherwell, HEAT)
High School Diploma
7+ years of experience in architecting, supporting, and maintaining a corporate AV environment, including teleconferencing, presentation, and general AV technologies
3+ years of experience providing general Deskside Support to users in a corporate environment

Nice To Haves

Associate degree or bachelor’s degree in computer science or related technology background strongly preferred
Industry standard IT certifications (A+, Microsoft Office, MCP) a plus

Responsibilities

Provide advanced support for Microsoft Office 365 collaboration tools, including Teams, SharePoint, OneDrive, and Exchange
Support virtual or hybrid conferencing using platforms like Zoom, Microsoft Teams, or Webex
Set up, operate, and troubleshoot AV systems for internal meetings, town halls, training, and external presentations
Provide white glove support for executives and board-level meetings
Work with third-party AV vendors for installations or large events. Coordinate with facilities, IT, and external vendors as needed
Handle incoming booking requests for AV equipment and setup
Proactively identify potential issues that could adversely impact customer experience and follow through on action steps, including researching and working with vendors to recommend solutions
Place orders for AV equipment and consumables; inspect and verify all AV deliveries upon receipt
Manage AV inventory including building and maintaining a spare parts inventory for all AV equipment as well as track equipment usage
Set up, configure, test, maintain, monitor, and troubleshoot teleconferencing equipment, multimedia devices, televisions, monitors, projectors, recording equipment, speaker sets, digital cameras, and other presentation equipment
Maintain, troubleshoot, and repair AV equipment (microphones, speakers, displays, video switchers, etc.)
Document AV system instructions and standard operating procedures and train employees on how to use AV tools and systems
Develop long-term strategies and capacity planning for meeting future AV equipment and corporate technology needs
Evaluate vendor proposals and service agreements
Mentor junior team members to help them develop their skills and take on more complex tasks over time
Provide feedback to the end-user services team on technical process issues to improve overall service delivery

Benefits

401K – 12% employer contribution with no vesting period (6% Match and 6% non-matching contribution)
Highly competitive compensation
Hybrid work options available for most roles
Five to eight weeks of PTO annually based on years of experience; eleven additional holidays per calendar year
All Medical/Dental/Vision benefits start day one with the company; low employee premiums
Education Assistance Program
Free covered employee parking for Dallas HQ based employees
Free specialty coffee bar in the Dallas HQ
Work/Life Balance
Ongoing professional development opportunities
An exceptional employee experience