Coffee & Tea Dispensing Equipment Service Specialist (Field)

Farmer Bros. USA•Sicklerville, NJ

3d•Onsite

About The Position

About the Role Farmer Brothers’ Revive™ Service & Restoration team maintains and installs commercial coffee brewing and beverage dispensing equipment for a defined customer base. This field role blends technical problem-solving with outstanding customer communication and meticulous documentation. Key Responsibilities Install, repair, and remove specified coffee and beverage dispensing equipment across an assigned regional territory. Complete both scheduled and unscheduled service: emergency calls, preventive maintenance, surveys, and installations. Participate in an after-hours/weekend on-call rotation. Manage van stock, spare parts, and equipment; reorder within replenishment guidelines. Document each assignment thoroughly: call closure, work performed, accurate invoices, and obtaining required customer signatures. Assist in planning, scheduling, and executing installation projects. Communicate promptly and clearly; relay customer feedback and requests to management and cross-functional teams. Adhere to service level agreements and prioritize tasks effectively to meet customer commitments. Schedule & Travel Hours: Monday–Friday, 7:30 am–4:30 pm On-Call: Required, including weekends (rotation) Territory: Primarily within a 100-mile driving radius; regional travel may be required

Requirements

High school diploma or equivalent
At least 3 years of mechanical/technical experience
Valid driver’s license and clean driving record; able to travel within a 100+ mile radius
Ability to frequently lift up to 60 lbs
Demonstrated ability to diagnose and resolve equipment issues

Nice To Haves

Foodservice environment experience
Hands-on exposure to electrical, plumbing, HVAC, and test/tech meters
Strong oral/written communication and exemplary customer service
Independent, organized, and dependable; effective collaborator
Quick to identify problems and opportunities; makes sound decisions
Applies new knowledge on the job; practices active listening
Understands impact on others; builds rapport and lasting customer relationships
Entrepreneurial mindset—spots new opportunities and helps grow the business

Responsibilities

Install, repair, and remove specified coffee and beverage dispensing equipment across an assigned regional territory.
Complete both scheduled and unscheduled service: emergency calls, preventive maintenance, surveys, and installations.
Participate in an after-hours/weekend on-call rotation.
Manage van stock, spare parts, and equipment; reorder within replenishment guidelines.
Document each assignment thoroughly: call closure, work performed, accurate invoices, and obtaining required customer signatures.
Assist in planning, scheduling, and executing installation projects.
Communicate promptly and clearly; relay customer feedback and requests to management and cross-functional teams.
Adhere to service level agreements and prioritize tasks effectively to meet customer commitments.

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