Coffee Shop Supervisor

BridgeWorks Co • Greenville, SC

9h

About The Position

This position’s primary responsibility is to shepherd a high performing team to ensure that our client's store operates in a productive and positive manner. Success is defined by meeting or exceeding sales goals for both Gross and Net income through Christ-centered personal demonstration and leadership of all store employees in their assigned tasks and responsibilities.

Requirements

• Exceptional leadership, communication, customer service, and multitasking skills.
• Basic computer, cash register and accurate cash handling ability required.
• Have a personal relationship with Jesus Christ expressed through a profession of faith in Christ.
• Agree with and fully support our client's doctrinal statement.
• Actively participate in and continue in good standing with a local Christian church. (The church is God’s vehicle of spiritual accountability. Employees must meet the expectations of their church, in areas of conduct not addressed by our client).
• Reflect a passion for evangelism, the homeless and the spiritual welfare of all connected to the ministry — guests, employees, volunteers, customers, and contributors.
• Demonstrate sound judgment based on Biblical principles and spiritual maturity commensurate with the requirements for your position.
• Exhibit Christian conduct: acting professionally and ethically, consistent with the Biblical principles of humility, integrity, and compassion
• Abstain from the use of illegal drugs or the inappropriate use of medication.
• Abstain from activities or addictions that have a detrimental effect on you, guests or our client’s reputation. Because we serve addicted guests, to keep from becoming a stumbling block (Romans 14:13-23), you are asked to restrict your freedom in the public use of addictive substances (including alcohol and tobacco) and in your choice of entertainment. Display tangible evidence of spiritual maturity. (Titus 2:11-12)Relationships, particularly with the opposite sex, are above reproach
• Gender expression consistent with your gender at birth.
• Living free of sexual sin (to include pornographic materials, homosexual conduct, and extra-marital relationships including cohabitation before marriage).
• Respecting the sanctity of life from conception until death in God's timing.
• Education or equivalent experience: BA in related field preferred.
• Experience: 1-3 years retail restaurant or coffee shop experience, preferably with one or more years in a supervisory – management role.
• Proficient in computer, understanding of coffee, brewing techniques, espresso, equipment, and menu development.
• License/Certification: Valid SC driver’s license is required; MVR record must meet our clients insurance criteria.

Nice To Haves

• Food handlers or food manager certification is preferred.
• Operate pallet jack and/or forklift as trained. Certification may be required for this position.

Responsibilities

• Oversee daily Café operations, including staff management, inventory control, and financial performances ensuring high-quality customer service, and product standards including the sale of dry goods.
• Ensure that all store employees, guests and volunteers’ behavior is in accordance with the philosophy and policies of our client.
• Recommend, design, and deploy marketing efforts for CoffeeWorks, other Workforce Development Programs and Thrift.
• Provide Christ-centered leadership that ensures all are treated with fairness, dignity and respect.
• Champion positive work culture, good stewardship and efficient processes that drive strong team performance that consistently meets production and sales goals.
• Recruit, hire and train all employees/guests to store policy and standard operating procedures; provide performance evaluation, ongoing coaching, feedback and corrective disciplinary action when needed.
• Develop store strategies and events to increase donor/customer traffic and optimize profitability.
• Plan and prepare store work schedules and assign employees, clients, and volunteers to specific duties.
• Oversee the timely processing of all incoming merchandise and appropriately set, plan and lead daily goals to achieve production and placement in all merchandise areas.
• Implement pricing strategies appropriate to current supply and demand trends to ensure sell-through.
• Evaluate inventory needs and oversee ordering merchandise and supplies from warehouse and vendors.
• Demonstrate and promote a Christ-centered store environment, encouraging exceptional donor/customer engagement and customer service, promptly greeting, assisting and thanking all donors and customers.
• Control and manage payroll and operating expenses in compliance with the annual operating budget.
• Resolve all employee, donor and customer concerns in a timely and respectful manner.
• Ensure inside and outside areas of the store are neat, clean, organized and free from any hazards.
• Ensure that employees follow proper store cash handling procedures, store funds are secured and cash reconciliation with sales receipts, daily sales records and reports are maintained and properly recorded.
• Ensure compliance with all safety guidelines, timely correcting and reporting hazards and incidents.
• Have a willingness to share the good news of Jesus Christ, give a personal testimony and pray with/for those served by our client.
• Perform any of the related staff job duties as required or other duties as assigned.
• Oversee daily opening/closing inventory and equipment, maintenance, ensuring compliance with health, safety, and security policies.

Benefits

• Mobile Phone Reimbursement: Select MHM roles are required to use their personal mobile phone device to complete their essential job duties. Those roles are approved for mobile phone reimbursement and will be paid through our clients payroll.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level