Coffee Shop Supervisor

Margaritaville Hotel Kansas City•Kansas City, KS

About The Position

We are seeking a passionate and guest-focused Coffee Shop Supervisor to join our team in delivering an exceptional experience for every customer. As a Coffee Shop Supervisor, you will support the Coffee Shop Manager in training and developing team members while overseeing the day-to-day operations of the coffee shop. You will be responsible for ensuring smooth service flow, maintaining high standards of coffee quality and presentation, managing staff performance, and creating a warm, welcoming atmosphere. The ideal candidate will have proven experience in a coffee shop or hospitality environment, strong leadership skills, and a genuine passion for coffee and customer service. You are energetic, approachable, detail-oriented, and thrive in a fast-paced setting. If you love creating memorable customer experiences and inspiring a team to perform at their best, we would love to hear from you.

Requirements

Bachelor's degree in Hospitality or related field preferred
Proven experience as a host, server, or cashier; supervisory experience preferred
Excellent communication and interpersonal skills
Strong leadership and team management abilities
Knowledge of restaurant operations, including inventory management and cost control
Excellent problem solving skills & ability to multi-task
Prior cash handling & experience with MICROS POS system
TIPS, CPR & Serve Safe certification preferred
Understanding of food safety and hygiene practices
Proficient in MS Office and POS systems
Ability to work flexible hours, including nights, weekends, and holidays