Spyhouse Coffee Shop Manager

Davidson Hospitality Group•Minneapolis, MN

8d•$60,000 - $70,000

About The Position

The Coffee Shop Manager oversees daily operations, manages staff, ensures excellent customer service, and maintains inventory and financial records. Ensures compliance with health, safety, sanitation and alcohol awareness standards. Safeguards high standards of food and beverage quality, service and marketing to maximize profits and insure outstanding customer service. Interviews, trains, supervises, coaches, schedules, and manages staff.

Requirements

Strong ability to lead and motivate a team, ensuring efficient operations and a positive work environment.
Excellent communication skills to interact effectively with customers and resolve issues promptly.
Experience in managing budgets, tracking expenses, and analyzing sales data.
Understanding of coffee preparation techniques and beverage offerings to educate staff and customers.
Previous experience in the food and beverage industry, preferably in a managerial role.
A minimum of 1-2 years of restaurant, retail, or guest service management experience and or combined experience and education.
Must be 18 years of age or older.
Have reliable transportation.
Ability to work full-time (40 hours per week).
This role often entails overview hours including early mornings, evenings, weekends and holidays.
Willingness to learn new systems and tools as they are introduced to support the business.
ServSafe certification or ability to receive a certificate within 90 days of employment
Keen aptitude for systems including Toast, Micros, Workday, Hotel Effectiveness, Birchstreet and other purchasing and/or metric driven systems.

Responsibilities

Oversee the daily functioning of the coffee shop, coffee cart and coffee operations ensuring a smooth and efficient operation.
Hire, train, and schedule staff, including baristas and support personnel, to maintain optimal service levels.
Foster a welcoming environment, address customer complaints, and ensure high-quality service.
Monitor inventory levels, order supplies, and manage vendor relationships to ensure product availability.
Track daily sales, manage budgets, review labor costs, manage payroll and analyze financial performance to drive profitability.
Ensure that all health and safety regulations are met, maintaining cleanliness and sanitation standards.
Work with culinary team to update and develop menus based on customer feedback and seasonal availability.
Implement local marketing strategies to attract new customers and retain existing ones.
Maintain strong relationships and serve as Emery’s point person with FairWave Specialty Coffee Collective and other relevant coffee shop partners.