Coffee Shop Manager

Cufiya•San Diego, CA

About The Position

Cufiya is a brand new coffee shop soon to fully open in San Diego. Cufiya is more than a coffee shop — we're a community space rooted in culture, connection, and craft. Located in the heart of San Diego, we serve high-quality coffee, tea, and fresh bites in an environment that uplifts and inspires. We’re seeking a driven and passionate Coffee Shop Manager to help lead our team and grow with us. The Manager at Cufiya plays a key leadership role in overseeing daily operations, ensuring high-quality customer service, and fostering a welcoming and inclusive environment for both staff and guests. This position is responsible for team management, scheduling, inventory control, and contributing to the overall growth and vision of the shop.

Requirements

Prior experience managing or supervising in a café, restaurant, or retail setting
Strong leadership, communication, and organizational skills
Ability to multitask in a fast-paced environment
Must have or willing to obtain food handling permit
Passion for coffee and hospitality
Tech-savvy and comfortable using POS systems and basic inventory tracking tools
Must be authorized to work in the U.S.
High school diploma or equivalent
Knowledge of different coffee brewing techniques
Ability to work in a fast-paced environment
Strong communication and interpersonal skills
Attention to detail and accuracy in order taking and preparation
Ability to handle cash transactions and use POS systems
Basic understanding of food safety and hygiene practices
Flexibility to work various shifts, including weekends and holidays
Team player with a positive and friendly attitude

Responsibilities

Oversee daily operations of the coffee shop, ensuring a smooth, clean, and customer-friendly environment
Manage and train staff, create schedules, and foster a positive team culture
Monitor inventory and coordinate with vendors for timely ordering
Ensure high standards of customer service and product quality
Track sales, expenses, and support efforts to increase profitability
Maintain health and safety compliance at all times
Assist with marketing initiatives and community engagement efforts
Open and/or close the shop depending on schedule
Prepare and serve a variety of beverages, such as coffee, tea, and specialty drinks
Interact with customers to take orders and provide recommendations
Operate coffee-making equipment and maintain cleanliness and hygiene standards
Handle cash and card transactions accurately
Ensure the presentation and quality of beverages meet the established standards
Restock and organize inventory, including coffee beans, syrups, and other supplies
Adhere to all food safety and sanitation regulations
Manage customer inquiries and resolve any complaints or issues
Collaborate with team members to maintain a smooth workflow
Follow company policies and procedures at all times