Coffee Service Route Account Specialist

Farmer Bros. USA • Pewaukee, WI

4d

About The Position

Picture your morning: it’s 7:00 am on a Monday. You review your route, load coffee and tea products, and head out to keep our customers stocked and their beverage stations humming. As a Coffee Service Route Account Specialist, you provide route relief when needed, deliver and merchandise products, and make sure every stop receives outstanding service. Your day typically wraps up at 3:30 pm, Monday through Friday, with overtime available when business needs arise.

Requirements

• High school diploma or equivalent.
• Valid driver’s license required and ability to successfully complete a DOT physical.
• Clean, strong driving record.
• Mechanical aptitude with company hardware and software.
• Sharp at identifying customer needs and spotting issues, problems, or opportunities.
• Committed to company goals; uses sound business judgment and decisive thinking.
• Strong communicator and active listener; aware of personal impact on others.
• Relationship builder who proactively grows accounts and revenue.
• Independent, self-directed, and effective with customers and teammates.

Nice To Haves

• Route delivery experience is a plus.
• Customer service background preferred; prior foodservice industry experience desired.

Responsibilities

• Deliver, replenish, and rotate coffee, tea, and related products at each scheduled stop; ensure the beverage station is set to standard.
• Keep equipment clean and operational; complete at least one CQC (Cup Quality Check) every day.
• Escalate customer concerns promptly to the ASM (Area Sales Manager) and ensure issues are resolved to the customer’s satisfaction.
• Follow the daily set schedule to provide reliable delivery and service.
• Handle invoices, inventory counts, and collections on your route.
• Grow revenue per stop by closing distribution gaps on core items, running seasonal and LTO promotions, executing pricing actions, and maintaining perfect merchandising.
• Flag route inefficiencies, customer dissatisfaction, or new opportunities to the ASM when providing route relief.
• Support cycle counts, warehouse tasks, and customer-related projects as assigned by the ASM.
• Learn brewing equipment basics to perform minor repairs and adjustments.
• Use our customer call framework—the Farmer Brothers Way to Sell—to build loyalty; make additional sales calls when time permits.
• Pitch in with warehouse operations, accounts receivable collections, and customer service activities when needed.

Benefits

• comprehensive benefits package may include health insurance, retirement plans, and paid time off.
• Paid Time Off (PTO) program provides total leave that meets or exceeds applicable state and local requirements where we operate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees